ToneNET status offline

[Peter_IK]

I just received my One and immediately encountered this apparently common connection flaw!
Very disappointed, to say the least. iK Multimedia support requested screenshots and further documentation from me... though it is obviously an inherent glitch in their system?!

ToneNET is up and running and has not had downtime recently. I would suggest contacting both your provider and IK Support to troubleshoot the issue you are having. IK Support can be reached at https://www.ikmultimedia.com/contact-support/sw

Please also check if you have any ToneNET or IK Multimedia related entries in a HOSTS file on your system (IK never touches this file so any entries related to ToneNET/IK would be from other sources/programs if they exist in there).

[diego1986]

Hi Peter, my issue is still pending to be resolved from the IT team.
Is there any other way more directly to get in touch with you maybe with a meeting?
Thanks

[Peter_IK]

Hi Peter, my issue is still pending to be resolved from the IT team.
Is there any other way more directly to get in touch with you maybe with a meeting?
Thanks

I am not on the support team, you should reply to your ticket for any updated status or to request further information or contact about your issue.

[JHON_08R]

[mod redacted: IK software does not alter your HOSTS file, that is usually done by other software and usually for nefarious purposes so we suggest you only alter this file yourself if you know what you are doing and recommend seeking support directly from IK in any case to make sure there aren't other underlying issues from whatever software would do so]