TONEX: Lost Presets / Downloaded Captures after update

[kivaSONGS23]

Updated from 1.7.1 > 1.7.3, and now Tonex (desktop) no longer shows any user folders, presets or downloads?!!

fwiw, after 3 days of the PM hanging on downloading that 1.8GB of an update, had to change the download location to "desktop" (Win10 here) to get anything to complete, only to launch it and find all user data gone.

there is a 'Library.db" in the Documents\IK Multimedia\TONEX folder with the file date = the update date, now wondering if the product update deletes all user data for some reason?

will contact support, but trying to knock out a deliverable to get paid this month, any insight would be greatly appreciated.

tia.

[Peter_IK]

The update does not remove your content. I'm sure IK Support can help find out what happened in this case. Thank you.

[jjward3]

Post the solution. I just bought tone x one and all my regular tone x stuff went poof too.

[Peter_IK]

Post the solution. I just bought tone x one and all my regular tone x stuff went poof too.

IK Support would need to check what is happening with you specifically in order to provide a solution. Please open a ticket with them via https://www.ikmultimedia.com/contact-support/sw if you have not done so already. Thank you.