by rj.gray » Thu Jul 27, 2023 10:33 pm
Jason from Support got back to me and helped me fix the problem.
Here are the steps for macOS, edited a little from what he told me because that's what worked for me. Jason said I could post these in the forum:
Open Finder >
click GO >
Hold down your Option key and you will see Library appear >
click this >
Then open Preferences >
Scroll to and delete the "com.ikmultimedia.sampletank editor.plist" file in that folder >
Scroll to and delete "com.ikmultimedia.SampleTank Instrument Editor.plist" in that folder >
Leave that folder open, you will go back there soon >
Re-open SampleTank Editor >
Go through the authorization steps when prompted and paste your serial >
In the Users/Library/Preferences folder find "com.ikmultimedia.sampletank editor.plist" >
Rename it SampleTank Instrument Editor >
Reopen the program.
It shouldn't mention the 10 day grace period and authorization anymore.