Peter_IK wrote:Are you sure you have the version with microphone? Note that this is the description:
"For registered users of ARC (any version with mic), iLoud MTM or Precision. Includes processor unit + ARC 4 software. Mic not included."
Lots of people have had this issue. We've been posting about it for months and you tell us to contact Support.
Well, contacting Support with copies of orders and receipts has not resulted in a response.
In my case, I was able to use a coupon and purchase ARC Studio for less than the upgrade. I was then able to sell my surplus microphone. Problem solved but, being able to prove that I owned ARC 3 and the current microphone, I should have been able to purchase the upgrade to which I was entitled.