No more pedal connection after update to 1.7.3

[Bennyblues]

Hello everybody,

I just updated the Tonex software to version 1.7.3 this afternoon. After this update, my Tonex pedal does not connect to the software anymore.

10 minutes before the update, I had no connectivity problems at all. Anybody else has this problem?

On top the librarian window announces: "TONEX - NOT Connected Firmware v.-" with a red dot on the left side (but I am logged in with my user name).

In the centre it says: "TONEX is not connected. Connect you TONEX Pedal to operate with the TONEX librarian."

I already tried a downgrade to 1.7.2, but it did not help.

Any recommendations?

[Peter_IK]

Make sure you do a Restore Purchases in TONEX to see if that will reconnect any registration/authorization of the Pedal with the software. Also, if you want to unauthorize and then reauthorize TONEX software in IK Product Manager that might help too.

[Bennyblues]

Thanks for the support, but unfortunately, these steps did not help.

[Sharmon123@]

I updated my Win 10 install yesterday to 1.73 and it works fine today. Tonex has "Tonex" as the input and output. No restart , re-authorize or restore purchases , it worked right straight after the update.

[Peter_IK]

Thanks for the support, but unfortunately, these steps did not help.

At this point please open a ticket with IK Support for direct and official technical support via https://www.ikmultimedia.com/contact-support/hw and they will assist you. Thank you.