by KillDivision » Wed May 22, 2024 7:26 pm
I made a ticket, this was the response:
Please try the following steps:
If you have not already done so, try downloading your files from the User Area under My Products. Under each product tile you will see Past Releases which will included the latest versions.
Next, close the IK Product Manager, or your web browser, then try connecting your system to your router via an Ethernet cable. This will provide the best connection for any downloads.
If you are not able to try step 1, or you have already done so and issues persist. Please close all applications and restart your machine and see if this helps.
If issues persist, restart your router. For most units you can power them down for 10 - 20 seconds before powering them back up. Please note, depending on your hardware the process might change and it's best to refer to the user manual for any questions.
Close any Anti-virus, Firewall, or VPN software or check your current applications to add exemptions ensure they are not blocking the IK Product Manager or IK Multimedia Server for any reason.
If you have not done so, try utilizing a Download Manager such as DownThemAll for the FireFox web browser. This can help make sure the downloads complete for you when downloading via a web browser.
Did all this yesterday. Nothing, no download.
Today I could install Tonex SE from the Product Manager but when it was installing it came with something like is is seeking for the preset database, retry or skip installation didn´t work so i had to cancel the installation of Tonex SE. I will try again next week.