Pianoverse Installation Issues

[jacksone]

One of my PC's (Windows 11) NVME drive had an issue so I had the misfortune of having to reinstall everything including Pianoverse.
The prior installation worked out (after many attempts).
So I faced this current installation with some trepidation .

This time around I've attempted the installation more times than I can count...
All to no avail.

The installation of Hammond B-3X (best clonewheel in the universe) was easy with no luck necessary for a successful install.
I've completely fallen in love with Pianoverse.
I'm really confused as to why one product installs with the greatest of ease, yet the other is a convoluted mess.

This is all I see,
>>> https://imgur.com/Pj0luOI.png

If someone could help me, I'd appreciate it very much.
Because, like I said, I love Pianoverse.

One more oddity,
regardless of how many times I tell the IKM Product Manager to install the Pianoverse Concert Grand YF3, I still has the Install icon as if it didn't install.
>>> https://imgur.com/J7BJVem.png
This happened on my previous drive, but it still showed up in the actual Pianoverse Application (Standalone and VST in the DAW)

Thanks,
Desperately missing my Pianoverse

[Peter_IK]

This is indeed puzzling, have you reported your issue to IK Support? It would be great if they could take a look and see if there's something they need to report to the developers or similar. Plus, of course it would be great to get you up and running again with Pianoverse!

[jacksone]

This is indeed puzzling, have you reported your issue to IK Support? It would be great if they could take a look and see if there's something they need to report to the developers or similar. Plus, of course it would be great to get you up and running again with Pianoverse!

I did Peter.
After support suggested several things including editing the registry and me asking twice if we could do a TeamViewer session, they capitulated. I was told they could do it any day after 1pm EST. But once I said, I can do it now and gave my TeamViewer ID. I was told they couldn't do it today. Lol.
Now I can't work with support until Friday (that's when I work remote from home and have access to my PC).
I take it there is either only one support agent at IKM or only one shift (8-5).

Ticket #5753694

Thanks Peter.

[Peter_IK]

We have multiple support agents of course, but there is one assigned to each ticket from the multiple agents we have. I'm sure they will be able to assist you when you have your remote session.

[jacksone]

Thanks for the encouragement Peter

[Peter_IK]

Thanks for the encouragement Peter

Who is helping you with the session, I can reach out and provide them a little "encouragement"

(Of course I'm not seriously implying I would be evil toward someone here at IK, I have faith that they'll be very helpful and should not need that sort of "encouragement"... I was being cheeky)

[jacksone]

Thanks for the comic relief.
They think they've got it figured out, but it's a change that IT at IKM will have to make.

I'll be so happy once this is working.

Cheers

[jacksone]

Installation issue resolved. Apparently a sudden license issue that was taken care of on the IKM side.

Now, I've got to figure out why Pianoverse distorts and crackles so much while other VSTs do not.

Prior to the NVME drive dying and having to reinstall it, it was fine (beautiful sounding).
So, I've got to figure out what went wrong.

Thanks for the encouragement Peter and the solution Jason!

[mhalloran]

One more oddity,
regardless of how many times I tell the IKM Product Manager to install the Pianoverse Concert Grand YF3, I still has the Install icon as if it didn't install.

This happened on my previous drive, but it still showed up in the actual Pianoverse Application (Standalone and VST in the DAW)

The Mac has the same issue. The libraries install and work — that's not the problem. Because the IK Product Manager does not know that the YF3 has installed, the Project Manager might not quit and can hang up other installations. Rebooting does not help but force-quitting does.

Of the 14 installer files, #7 is missing 5 characters and a space found in the other 13. I have the screen shots that show this. I suspect that this is why the Project Manager doesn't show the install as being completed.

It took me over a week to convince Support that, even though the do libraries install, there really is a problem. Finally, someone else looked at my screen shots and sent this to Engineering. That was over a month ago and I've not heard back.

This is easy to test by deleting the installer files forcing the Product Manager to download them again as I did yesterday. #7 is still missing that little bit of code and the Project Manager still doesn't know that YF3 is installed. The macOS doesn't matter—it's the same on my 2012 MBPro over Catalina and my M2 Studio Ultra over Sonoma 14.4.1

[jacksone]

I love the sound and power/flexibility of Pianoverse.
Although the Yamaha Piano doesn't show it's been dl in IKPM it loads fine now.

Fantastic sounding!

[RichTozzoli]

Im loosing my mind trying to install pianoverse...no matter how many times I do it, it cant find the content....!!!!! LOOSING MY MIND

[Peter_IK]

Im loosing my mind trying to install pianoverse...no matter how many times I do it, it cant find the content....!!!!! LOOSING MY MIND

Hi, did you also install the sounds from the Sounds tab in IK Product Manager? If you have and still have issues please reach out to IK Support via https://www.ikmultimedia.com/contact-support/sw and they will happily assist you.

[mhalloran]

Im loosing my mind trying to install pianoverse...no matter how many times I do it, it cant find the content....!!!!! LOOSING MY MIND

There is a bug that causes IK Product Manager not to show that the content is installed but if you run the Pianoverse stand alone app, you will see that it is. I found and identified that bug and its location last March and Support has sent it to Engineering. It is now June and that has not been fixed—I downloaded them again a couple days ago to check.

If opening the Pianoverse.app does not reveal the content…

Mac or Windows?

If Mac, the default path for the content installers is Documents/IK Multimedia/IK Product Manager/Pianoverse/

You will now see folders for each of your libraries (the current number is six if you have them all). Inside each folder you will see 14 installer files. You can click on them in turn to install the content.

[Peter_IK]

If you feel there is a global bug please make sure you report it to IK Support if you have not already done so. They would be the ones who can recreate and send to the devs as necessary. Thank you.

[RichTozzoli]

No matter how many times I hit install and navigate to an external drive, it just sits there and does nothing...am I missing something here?