Can't download amplitube in Ik multimedia product manager

[NotJUAN]

i have tried changing the directory path multiple times but i always got the same error "The download path you've selected does not exist, you do not have permissions to write to this location, or there is insufficient space in the current download path. Please close this window to select a new path or clear up some space. (code: 108)" does anyone have a solution?.

[Peter_IK]

Sorry to hear you are having a problem. I'm not sure what would cause this but the IK Support team would be happy to provide direct and official technical support to help resolve your issue. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.

[EddieBT]

I had this issue for some time on my Win 11 PC. I eventually resolved it by looking at the main.log file under, C:\Users\<userid>\AppData\Roaming\IK Product Manager\logs.

I noted the following error "Error: Command failed: wmic logicaldisk get size ..."

This error occurred because the wmic execution file was not registered in the environmental variables path.

If you find this to be your issue, open CMD as administrator and enter "SET PATH=C:\Windows\SysWOW64\wbem\;%PATH%;"

Then enter "where wmic", and if the registration is successful you should see the full path to the wmic execution file.

IK Prod manager should behave after this.

[ontologist]

I'm having a similar problem in that I cannot install any of my products with IK Product Manager v.1.1.4 on my newly built Windows 11 Pro PC, and even though I've already submitted a 'Contact Support' form, I thought I'd post my experience here as well in case there might be a speedier solution which might also be of help to others.

I eventually resolved it by looking at the main.log file under,
C:\Users\<userid>\AppData\Roaming\IK Product Manager\logs.

I noted the following error "Error: Command failed: wmic logicaldisk get size ..."

This error occurred because the wmic execution file was not registered in the environmental variables path.

If you find this to be your issue, open CMD as administrator and enter
"SET PATH=C:\Windows\SysWOW64\wbem\;%PATH%;"

Then enter "where wmic", and if the registration is successful you should see the full path to the wmic execution file.

IK Prod manager should behave after this.

I found the same error message in my main.log file, but when I opened CMD as administrator and followed your instructions, all I got was the following.

C:\Windows\System32>SET PATH=C:\Windows\SysWOW64\wbem\;%PATH%;
C:\Windows\System32>where wmic
INFO: Could not find files for the given pattern(s).
C:\Windows\System32>

Any help would be much appreciated.

[EddieBT]

Hi,

Try replacing SysWOW64 with System32. So:

"SET PATH=C:\Windows\System32\wbem\;%PATH%;

[ontologist]

Try replacing SysWOW64 with System32. So:

"SET PATH=C:\Windows\System32\wbem\;%PATH%;

Thanks for your reply, which I've now just tried.

However, after entering "where wmic", I'm still getting the same response:

INFO: Could not find files for the given pattern(s).

Would it be of any help to see the contents of my 'main.log' file?

[EddieBT]

Please do, and let me know what Windows version you're using.

And please check if you have under your Windows directory ether a SysWOW64/wbem/ or System32/wbem directory or both.

[ontologist]

Please do, and let me know what Windows version you're using.

I'm using Windows 11 Pro, and here's my log file.

Code: Select all

[2024-04-04 13:11:43.094] [info]  app - ready
[2024-04-04 13:12:29.433] [info]  e:FREE_DISK_SPACE
[2024-04-04 13:12:29.434] [info]  {
  FOLDER: 'C:\\Users\\<userid>\\Documents\\IK Multimedia\\IK Product Manager'
}
[2024-04-04 13:12:29.447] [error] Error: Command failed: wmic logicaldisk get size,freespace,caption
'wmic' is not recognized as an internal or external command,
operable program or batch file.

    at ChildProcess.exithandler (child_process.js:312:12)
    at ChildProcess.emit (events.js:315:20)
    at maybeClose (internal/child_process.js:1021:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:286:5)
[2024-04-04 13:19:27.747] [info]  e:CHOOSE_DIALOG
[2024-04-04 13:19:27.748] [info]  { TYPE: 'folder', TITLE: 'Choose a folder', LABEL: 'Select' }
[2024-04-04 13:20:41.956] [info]  e:FREE_DISK_SPACE
[2024-04-04 13:20:41.956] [info]  { FOLDER: 'D:\\Downloads\\IK Product Manager' }
[2024-04-04 13:20:41.968] [error] Error: Command failed: wmic logicaldisk get size,freespace,caption
'wmic' is not recognized as an internal or external command,
operable program or batch file.

    at ChildProcess.exithandler (child_process.js:312:12)
    at ChildProcess.emit (events.js:315:20)
    at maybeClose (internal/child_process.js:1021:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:286:5)
[2024-04-04 13:20:56.612] [info]  e:FREE_DISK_SPACE
[2024-04-04 13:20:56.613] [info]  { FOLDER: 'D:\\Downloads\\IK Product Manager' }
[2024-04-04 13:20:56.623] [error] Error: Command failed: wmic logicaldisk get size,freespace,caption
'wmic' is not recognized as an internal or external command,
operable program or batch file.

    at ChildProcess.exithandler (child_process.js:312:12)
    at ChildProcess.emit (events.js:315:20)
    at maybeClose (internal/child_process.js:1021:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:286:5)


[EddieBT]

Okay, and did you check to see if you have under your Windows directory either a SysWOW64/wbem/ or System32/wbem directory or both.

Either way, run System (Windows key + Pause Break) and go to About and choose from Related links under Device Speciification: Advanced system settings.

Follow top left to bottom right:

[ontologist]

Okay, and did you check to see if you have under your Windows directory either a SysWOW64/wbem/ or System32/wbem directory or both.

Yes, both directories exist.

And thanks for your image, which I followed.

"C:\Windows\System32\wbem\" already existed in the System variables Path,
but I added "C:\Windows\SysWOW64\wbem\" anyway.

However, after trying both versions of SET PATH in the Command Prompt (System32 and SysWOW64) I still got the same response:

INFO: Could not find files for the given pattern(s).

[EddieBT]

There was no need to run the SET PATH statement once you set it in the Enivornment Variables. You might want to run a Command Prompt "sfc /scannow" to check your system files are okay.

Have you tried running the IK Multimedia Product Manager to see if it's behaving?

[ontologist]

There was no need to run the SET PATH statement once you set it in the Enivornment Variables.

Thanks for the heads-up on that.

You might want to run a Command Prompt "sfc /scannow" to check your system files are okay.

OK, I've just done that and got this:

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

I found the CBS.log file, but I couldn't make much sense of the entries which relate to the system files check, and I'm not sure what "log file provided by the /OFFLOGFILE flag" means.

Have you tried running the IK Multimedia Product Manager to see if it's behaving?

Yes, but it's still not working.

[EddieBT]

Okay.

Running the sfc /scannow will have fixed your corrupted system files; nothing more to do there.

What does the command prompt tell you when you type the command "where wmic" (without the quotation marks obviously )? And, please send me an updated main.log file.

Lastly, what exactly is the error the IK Multimedia Product Manager is showing?

Cheers.

[ontologist]

Well... I've finally fixed it.

While I was waiting for your next reply, I searched some more on the forums and found this post here.

...It's using wmic.exe for the installation...

So, after reading this, I searched for it on my System drive and found nothing.

Therefore, I Googled "wmic.exe location" and it all started to become clear - especially after I searched "how do i enable wmic in windows 11 pro" and found this.

Anyway, I really appreciate all of your help Eddie so again: many, many thanks.

Lastly, what exactly is the error the IK Multimedia Product Manager is showing?

Just to confirm, the MK Product Manager error was:

APPLICATION ERROR
The download path
D:\Downloads\IK Product Manager
you've selected does not exist, you do not have permissions to write to this location, or there is insufficient space in the current download path. Please close this window to select a new path or clear up some space. (code: 108)

[EddieBT]

Good to read ontlogist. Glad you're all sorted .