ERROR 213: You have reached the maximum number

[kkayhan]

Hey folks
i am fan of ik multimedis products
and owner of tonex pedal from the very first

here
i got this error while using tonex se with my axe i/o one
ERROR 213: You have reached the maximum number of User Tone Models downloads.

the story is here
after selling my tonex pedal because of tonenet downloads enough for my needs
so i purchased
axe i/o one for tonex se app
tonex se which has unlimited tonenet access and downloads
but
ERROR 213: You have reached the maximum number of User Tone Models downloads.

i can't access tonenet downloads
when launch tonex at first i can use and access tonenet without any problem
the problem is when i wanted to download
error 213 and after that
cant access again tonenet there is no sound
always error 213
this happens
until shutdown tonex and relaunch again

i reinstall the tonex app several times
logout login on my account several times
re-authorize de-authorize several times
also checked hosts file
nothing changes


i opened a ticked with ik support
it still open
and waiting answers


and people
did you have same issues
who can help me here
thanks

[kkayhan]

nobody??? i am so lucky : (

[Peter_IK]

This is something it seems that IK Support will have to assist you with. What is your ticket number?

[kkayhan]

6094870

[Peter_IK]

6094870

It looks like your ticket has been worked on and replied to. Please verify that you have received the information. Thanks!

[MoonageStarman]

Did you manage to solve the problem? Today I had the same issue with my copy of ToneX MAX, maybe I can solve it the same way you did before I contact the IK Support

[andreclm]

hello folks,

I had the same problem with TONEX MAX. on the twentieth tone model download the message 213 appeared: You have reached the maximum number of User Tone Models download.
PREVIOUSLY I installed the free version, and subsequently after purchasing TOTAL STUDIO 4 MAX, I installed the applications including TONEX MAX.

to resolve it I performed the following steps (I don't know if all of them are necessary):

1) uninstalled TONEX MAX (IN PROGRAM FILES/TONEX / UNISTALL and delete the TONEX folders present on the PC (Windows 10).

2) unauthorize TONEX MAX in IK Multimedia Manager.

3) download and install latest TONEX MAX version in IK Multimedia Manager, without automatic authorization.

4) registration of the TOTAL STUDIO 4 MAX serial for the second time. from checking notification, all the products of the TOTAL STUDIO MAX package including TONEX MAX have been registered.

5) re authorized TONEX MAX.

I check the TONE.NET website and now my account shows
"My Versions: TONEX MAX, TONEX MAX Crossgrade, TONEX Bonus Collection 3
User Tone Models Downloads remaining: Unlimited,
and no longer the free version, with only 0/20 tone download available.
end

[Andre Coelho]

Hi!

Thanks for the tip!

It worked great here!