Help with transferring registration/software for ToneX pedal

[mhbhitter]

Hello @Peter_IK I recently purchased a ToneX pedal from another user, and am in need of help with the transfer of the pedal and related software to my account. He's had some issues re-entering his account, and we've both reached out to Customer Support online a few times now with no response. Hoping that you'll be able to help us get this figured out - let me know what information you need from us to make the transfer happen.

Thanks!
Miles

[Peter_IK]

Sorry to hear you are having trouble but IK Support are the ones who would be able to take care of this. What is your ticket number?

[mhbhitter]

I've sent a support request through the website, although I'm not sure how to find the ticket number now as I never got a confirmation email of the request or anything of the sort. I've also been in contact with IK through Instagram, but I got the response of "I've forwarded it to our Support Manager," however I haven't heard from anyone at all yet.