Tonex, model training problems

[patrik.forsberg@me.com]

Hi!

Just started to capture my amps inside of Tonex but I'm getting a strange error. The capture seems to work fine but when I enter the model training phase I get this error. I'm not very good at computers so I can't figure out what the problem might be.
I recently updated the Tonex software, running Windows 10.
Has anyone encountered the same problem?
Down below is the error message in text:

Failed to execute script "TXMMEngine" due to unhandled exception: cudaGetDevice failed. Status initialization error
Traceback is disabled via bootloader option.

[rulerofitall]

Not had that problem but from experience the IK team are good at helping resolve issues.
Would be best to submit the issue and open a ticket with the help team, will get a quicker and more dedicated response.

[patrik.forsberg@me.com]

Yeah I guess that's the best solution. Submitted the issue so I hope they have an idea of how to solve it. Thx for the reply!

[timfitzpatrick123]

I have the exact same problem.

Please let me know if someone has found a resolution.

[angelfraga]

Hi! i'm no expert but that "cudaGetDevice" error message is telling you that Tonex cannot find the Nvidia device (Cuda is an Nvidia technology) needed to run the model training proccess.

[timfitzpatrick123]

Thanks. I found the most current driver for my video card and installed it and that error stopped. However then after the training process was over I got an error “Could not start the modeler engine”. So I am stuck there now.

[deadpan]

Thanks. I found the most current driver for my video card and installed it and that error stopped. However then after the training process was over I got an error “Could not start the modeler engine”. So I am stuck there now.

What graphics card do you have?

[patrik.forsberg@me.com]

Hey guys!

I also updated my graphics drivers and I'm not getting the error about TXMM/cudaGetDevice but just like Tim I'm get the error "Could not start the modeler engine"

The response from IK Support is that the capture files has to end up in this location:
C:/Users/"your name"/AppData/Roaming/IK Multimedia/Tonex/Modeler

For me it ends up here:
C:\Users\patri\OneDrive\Dokument\IK Multimedia\TONEX\Modeler

Even though I have never used Onedrive as a service, and from what I have read, documents end up in that place as a default in Windows.

Does anyone have any advice on how to make force Tonex to save it's files into the location that IK support is telling me to do?

[mpig]

Same issue here! Any help?? I opened a support ticket a week ago and have yet to receive a response.

[chrishomer23]

my tonex error 5x now
https://ibb.co/Zfs0x66
why??? how fix this problem???

[Peter_IK]

Please report technical issues to IK Support and if you have already done so you can bump the ticket via email any time for a status or send your ticket number if you have a ticket you are not happy with. Thanks!

[mpig]

Please report technical issues to IK Support and if you have already done so you can bump the ticket via email any time for a status or send your ticket number if you have a ticket you are not happy with. Thanks!

I opened a ticket 10 days ago regarding the "could not start the modeler engine" error and have not received a response yet.
My computer meets the minimum requirements which are listed here: https://www.ikmultimedia.com/products/t ... .php#specs

[Peter_IK]

Please report technical issues to IK Support and if you have already done so you can bump the ticket via email any time for a status or send your ticket number if you have a ticket you are not happy with. Thanks!

I opened a ticket 10 days ago regarding the "could not start the modeler engine" error and have not received a response yet.
My computer meets the minimum requirements which are listed here: https://www.ikmultimedia.com/products/t ... .php#specs

What is your ticket number?

[mpig]

Please report technical issues to IK Support and if you have already done so you can bump the ticket via email any time for a status or send your ticket number if you have a ticket you are not happy with. Thanks!

I opened a ticket 10 days ago regarding the "could not start the modeler engine" error and have not received a response yet.
My computer meets the minimum requirements which are listed here: https://www.ikmultimedia.com/products/t ... .php#specs

What is your ticket number?

Support ticket #8762648

[Peter_IK]

Support ticket #8762648

I have relayed this to our Support Manager.