Two ToneX software issues, Pedal and XR-18

[axis39]

Problem #1 - Inconsistently, the ToneX software tells me I don't have a Pedal with a compatible firmware version connected. But, my pedal has the latest version, I've checked several times now.

I have to reboot the Pedal... Restarting the software does not seem to solve the problem.

This happens sometimes when I have simply closed and restarted the ToneX software (not even right away... it could be an hour later) without disconnecting, or powering down, the Pedal.

I have yet to figure out any more info, or a consistent path to this error.... Sorry.

Problem #2 - I am sure you have received a crash report or two from my MacBook recently. But, again, inconsistently, ToneX software will crash when I choose the XR-18 as my Output Device. I do not have to do anything, other than restart ToneX... Sometimes two or three times. But, eventually it figures out that I REALLY do want the XR-18 as my output device and connects no issue. I. of course, never have an issue with the pedal connecting (since it's just an XLR from a DI).

[axis39]

The XR-18 thing just happened again.

I have a crash report saved...

[Peter_IK]

Sorry to hear you are having a problem. I'm not sure what would cause this but the IK Support team would be happy to provide direct and official technical support to help resolve your issue. They can be reached at http://www.ikmultimedia.com/contact-support if you have not opened a ticket already.

Thank you.

[axis39]

Thanks Peter. Two requests sent.