I did just email support but thought maybe someone here might know the answer while I wait for a response from support.
iI have purchased and successfully installed the following 4 pianos in Pianoverse:
Royal Upright Y5
Concert Grand YF3
Black Diamond B280
Gran Concerto 278
I have downloaded and saved the sounds for:
Royal Upright Y5
Concert Grand YF3
Black Diamond B280
But there is no sign of sounds download for Gran Concerto 278
Within product Manager I only see Royal Upright Y5 and Concert Grand YF3
No sign of either Black Diamond B280 or Gran Concerto 278 at all in product manager
If I go to IKMM website and click on MY PRODUCTS, it lists: Royal Upright Y5, Black Diamond B280 and Concert Grand YF3 and has the ability to download sounds but Gran Concerto is not listed there and subsequently, no ability to download and save sound files.
I would like to know how I can download and save my files for Gran Concerto 278
I am running the latest version of Pianoverse
Thank you