Also removed misinformation about our support team (they are IK employees mainly in the US but also with additional assistance where non-English support is needed like Latin America, Asia, etc -
with all of those also IK employees not a "call center").
Note that this is a forum hosted by IK Multimedia for user-to-user discussion. CIVIL user-to-user discussion. This is all covered in the rules to which you agreed when signing up here and which is linked at the top of every page for reference.
Even before the rules are explicitly listed, both of these points are addressed clearly:
This forum is not intended for direct company technical support. For support requests, please visit the IK Multimedia web site.
Please keep all posts relevant and refrain from disrespecting or abusing other forum users.