Software Technical Issues

[Melodi_one]

Greetings,
there arn't any tech support so I came in here to search for help.
but there arn't any topic in here for posting software technical issues in my case (T-Racks & Mix Box).
can someone help me with this?

[Peter_IK]

We do have technical support, since this forum is not for official technical support. Please visit http://www.ikmultimedia.com/contact-support and it will have you search the FAQ for your answers and if you don't find your answer you will see a button to open a ticket with IK Support. Thank you.

[ChrisHeinen]

Greetings,
there arn't any tech support so I came in here to search for help.
but there arn't any topic in here for posting software technical issues in my case (T-Racks & Mix Box).
can someone help me with this?

I use MixBox a bit... What is your question about it?

[Melodi_one]

Greetings,
there arn't any tech support so I came in here to search for help.
but there arn't any topic in here for posting software technical issues in my case (T-Racks & Mix Box).
can someone help me with this?

I use MixBox a bit... What is your question about it?

I'm experiencing a crash in Bitwig Studio 4.4.8 when opening a saved project that has either Mixbox or T-racks5 plugins.
this happens when Bitwig Studio scans & load the plugins. This also happens with T-racks5 plugins. some other times Bitwig will open my project with no issues.
I'm using Windows 10 Pro.

[Melodi_one]

We do have technical support, since this forum is not for official technical support. Please visit http://www.ikmultimedia.com/contact-support and it will have you search the FAQ for your answers and if you don't find your answer you will see a button to open a ticket with IK Support. Thank you.

I send my request already but there is an issue with the website. I'm experiencing issues with captcha although I entered it correctly. other times I get my request sent successfully but I didn't received any confirmation email in my Inbox. I checked the spam also but nothing.
didn't received anything till now.

[ChrisHeinen]

Greetings,
there arn't any tech support so I came in here to search for help.
but there arn't any topic in here for posting software technical issues in my case (T-Racks & Mix Box).
can someone help me with this?

I use MixBox a bit... What is your question about it?

I'm experiencing a crash in Bitwig Studio 4.4.8 when opening a saved project that has either Mixbox or T-racks5 plugins.
this happens when Bitwig Studio scans & load the plugins. This also happens with T-racks5 plugins. some other times Bitwig will open my project with no issues.
I'm using Windows 10 Pro.

Oops, my bad, I misunderstood - I thought the question was about MixBox's functions. That problem sounds like a problem specific to Bitwig being able to load the S/W. Is there a forum/support at Bitwig that perhaps can help?