Latest product manager is broken

[Mudhorn_wannabemusician]

Got an email about an update for Amplitube but had to get the new Install IK Product Manager (v.1.0.5), but after I did all it shows me is a basic blank white area where one would expect to see all the assorted product information

[Peter_IK]

Hi, sorry to hear you are having trouble. I'm not able to recreate this but our IK Support team can help you directly via http://www.ikmultimedia.com/contact-support and I'm sure they can figure out what's going on.

[TheAndyMac]

Also broken for me - it broke and then was OK a little after the update of Product Manager to 1.0.5 (Windows) but now, with AmpliTube update, it is broken.

Have sent a support request in about this, but thought worth posting as well.

ANY download option simply does nothing and hangs IK Product Manager. Authorisation and local actions (reinstall where the files are still in the download folder) work.

Have checked location for downloads (both Downloads and default Documents\IK Multimedia...) and uninstalled/reinstalled Product Manager.

It would be sensible if product downloads were also made available through "traditional" means as well to cope with these sorts of failures.

[Mudhorn_wannabemusician]

They got back to me with a fix pretty fast - involved deleting a prefs folder someplace

[TheAndyMac]

First time I had the problem they also came back with that and it did help.

This time, it just sorted itself out late yesterday.

Suspect it might be load or something at their end - needs the Product Manager to show sensible messages when this happens, rather than just hanging.