Can'r get Tonex to work on Mac

AmpliTube TONEX, AmpliTube 5, AmpliTube Custom Shop, AmpliTube Joe Satriani, AmpliTube Brian May, MESA/Boogie®,Orange™, Fender™, Hendrix™, Metal, AmpliTube SVX, and more for Mac/PC

Can'r get Tonex to work on Mac

Postby evolz79 » Sun Mar 12, 2023 7:01 pm

I am trying to install the Tone X software on my Mac which is an macbook pro i7 with Ventura, itkeeps crashing er y I launch it. Any ideas?

This is w\hat the computer spits out everytime I try to run it?

Code: Select all
Translated Report (Full Report Below)
-------------------------------------

Process:               TONEX [1584]
Path:                  /Applications/TONEX.app/Contents/MacOS/TONEX
Identifier:            com.ikmultimedia.TONEX
Version:               1.1.3 (1.1.3)
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2023-03-12 11:56:58.2502 -0600
OS Version:            macOS 13.2.1 (22D68)
Report Version:        12
Bridge OS Version:     7.2 (20P3045)
Anonymous UUID:        F34A4467-AC5E-C125-67EF-A1EABF3B1F52


Time Awake Since Boot: 800 seconds

System Integrity Protection: enabled

Crashed Thread:        0  JUCE Message Thread  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010
Exception Codes:       0x0000000000000001, 0x0000000000000010

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [1584]

VM Region Info: 0x10 is not in any region.  Bytes before following region: 140737487106032
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
---> 
      shared memory            7fffffecf000-7fffffed0000 [    4K] r-x/r-x SM=SHM 

Thread 0 Crashed:: JUCE Message Thread Dispatch queue: com.apple.main-thread
0   TONEX                                   0x10edf879a IK::Comp::ToneXBase::GetStringFromMD5(unsigned int const (&) [4], juce::String&) + 282
1   TONEX                                   0x10efb29f8 IK::Products::TXMM::Engine::ToneX::Processor::LoadModelCabFromLibraryInternal(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&) + 104
2   TONEX                                   0x10efc1346 IK::Products::TXMM::Engine::ToneX::Processor::LoadToneModelFromLibrary(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&) + 678
3   TONEX                                   0x10efbefe5 IK::Products::TXMM::Engine::ToneX::Processor::Processor() + 10389
4   TONEX                                   0x10f0b95a7 IK::Products::TXMM::Standalone::MainComponent::MainComponent() + 8087
5   TONEX                                   0x10f0a4b95 IK::Products::TXMM::Standalone::MainApplication::initialise(juce::String const&) + 1413
6   TONEX                                   0x10f214540 juce::JUCEApplicationBase::initialiseApp() + 80
7   TONEX                                   0x10f33b47b juce::JUCEApplication::initialiseApp() + 11
8   TONEX                                   0x10edda1f0 main + 144
9   dyld                                 0x7ff816c07310 start + 2432

Thread 1:
0   libsystem_pthread.dylib              0x7ff816f35c58 start_wqthread + 0

Thread 2:: Recorder
0   libsystem_kernel.dylib               0x7ff816efe11a __psynch_cvwait + 10
1   libsystem_pthread.dylib              0x7ff816f3a7e1 _pthread_cond_wait + 1243
2   libc++.1.dylib                       0x7ff816e96cc3 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3   TONEX                                   0x10f1cbf32 juce::WaitableEvent::wait(int) const + 130
4   TONEX                                   0x10f1cbb32 juce::TimeSliceThread::run() + 114
5   TONEX                                   0x10f1e01b1 juce::threadEntryProc(void*) + 481
6   libsystem_pthread.dylib              0x7ff816f3a259 _pthread_start + 125
7   libsystem_pthread.dylib              0x7ff816f35c7b thread_start + 15

Thread 3:: InterAppCommunication
0   libsystem_kernel.dylib               0x7ff816efe11a __psynch_cvwait + 10
1   libsystem_pthread.dylib              0x7ff816f3a7e1 _pthread_cond_wait + 1243
2   libc++.1.dylib                       0x7ff816e96cc3 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3   TONEX                                   0x10f1cbf32 juce::WaitableEvent::wait(int) const + 130
4   TONEX                                   0x10efc787d IK::Products::TXMM::Engine::Training::InterAppCommunication::run() + 125
5   TONEX                                   0x10f1e01b1 juce::threadEntryProc(void*) + 481
6   libsystem_pthread.dylib              0x7ff816f3a259 _pthread_start + 125
7   libsystem_pthread.dylib              0x7ff816f35c7b thread_start + 15

Thread 4:: InterAppCommunication
0   libsystem_kernel.dylib               0x7ff816efe11a __psynch_cvwait + 10
1   libsystem_pthread.dylib              0x7ff816f3a7e1 _pthread_cond_wait + 1243
2   libc++.1.dylib                       0x7ff816e96cc3 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3   TONEX                                   0x10f1cbf32 juce::WaitableEvent::wait(int) const + 130
4   TONEX                                   0x10efc787d IK::Products::TXMM::Engine::Training::InterAppCommunication::run() + 125
5   TONEX                                   0x10f1e01b1 juce::threadEntryProc(void*) + 481
6   libsystem_pthread.dylib              0x7ff816f3a259 _pthread_start + 125
7   libsystem_pthread.dylib              0x7ff816f35c7b thread_start + 15

Thread 5:
0   libsystem_kernel.dylib               0x7ff816efdfea __semwait_signal + 10
1   libsystem_c.dylib                    0x7ff816e12a9a nanosleep + 196
2   libc++.1.dylib                       0x7ff816ea0961 std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > const&) + 73
3   TONEX                                   0x10ee521dc IK::KIS::Param::Interface::PrepareThread::Main() + 140
4   TONEX                                   0x10ee5222e void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (IK::KIS::Param::Interface::PrepareThread::*)(), IK::KIS::Param::Interface::PrepareThread*> >(void*) + 62
5   libsystem_pthread.dylib              0x7ff816f3a259 _pthread_start + 125
6   libsystem_pthread.dylib              0x7ff816f35c7b thread_start + 15

Thread 6:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib               0x7ff816efb5c2 mach_msg2_trap + 10
1   libsystem_kernel.dylib               0x7ff816f09604 mach_msg2_internal + 82
2   libsystem_kernel.dylib               0x7ff816f02635 mach_msg_overwrite + 723
3   libsystem_kernel.dylib               0x7ff816efb8a8 mach_msg + 19
4   CoreFoundation                       0x7ff817015cbe __CFRunLoopServiceMachPort + 145
5   CoreFoundation                       0x7ff81701472a __CFRunLoopRun + 1360
6   CoreFoundation                       0x7ff817013b60 CFRunLoopRunSpecific + 560
7   CFNetwork                            0x7ff81ba3219c 0x7ff81b7ee000 + 2376092
8   Foundation                           0x7ff817e693bc __NSThread__start__ + 1009
9   libsystem_pthread.dylib              0x7ff816f3a259 _pthread_start + 125
10  libsystem_pthread.dylib              0x7ff816f35c7b thread_start + 15

Thread 7:
0   libsystem_kernel.dylib               0x7ff816efdfea __semwait_signal + 10
1   libsystem_c.dylib                    0x7ff816e12a9a nanosleep + 196
2   libc++.1.dylib                       0x7ff816ea0961 std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > const&) + 73
3   TONEX                                   0x10ee521dc IK::KIS::Param::Interface::PrepareThread::Main() + 140
4   TONEX                                   0x10ee5222e void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (IK::KIS::Param::Interface::PrepareThread::*)(), IK::KIS::Param::Interface::PrepareThread*> >(void*) + 62
5   libsystem_pthread.dylib              0x7ff816f3a259 _pthread_start + 125
6   libsystem_pthread.dylib              0x7ff816f35c7b thread_start + 15

Thread 8:: Recorder
0   libsystem_kernel.dylib               0x7ff816efe11a __psynch_cvwait + 10
1   libsystem_pthread.dylib              0x7ff816f3a7e1 _pthread_cond_wait + 1243
2   libc++.1.dylib                       0x7ff816e96cc3 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3   TONEX                                   0x10f1cbf32 juce::WaitableEvent::wait(int) const + 130
4   TONEX                                   0x10f1cbb32 juce::TimeSliceThread::run() + 114
5   TONEX                                   0x10f1e01b1 juce::threadEntryProc(void*) + 481
6   libsystem_pthread.dylib              0x7ff816f3a259 _pthread_start + 125
7   libsystem_pthread.dylib              0x7ff816f35c7b thread_start + 15


Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000070  rbx: 0x0000000112048e58  rcx: 0x0000000000000070  rdx: 0x00007ff7b11c7768
  rdi: 0x00007ff85a8814f0  rsi: 0x0000000000001008  rbp: 0x00007ff7b11c78e0  rsp: 0x00007ff7b11c7760
   r8: 0x0000000000005bb1   r9: 0xffffffff00000000  r10: 0x00007fc59a53b838  r11: 0x00007fc59a107f20
  r12: 0x00007ff7b11c7778  r13: 0x00007ff7b11c7918  r14: 0x0000000000000010  r15: 0x0000000112048e80
  rip: 0x000000010edf879a  rfl: 0x0000000000010202  cr2: 0x0000000000000010
 
Logical CPU:     10
Error Code:      0x00000004 (no mapping for user data read)
Trap Number:     14

Thread 0 instruction stream:
  ff ff 0f 57 c0 0f 11 85-e0 fe ff ff 0f 11 85 f0  ...W............
  fe ff ff c7 85 00 ff ff-ff 18 00 00 00 4c 8d a5  .............L..
  98 fe ff ff 48 8b 85 98-fe ff ff 48 8b 48 e8 48  ....H......H.H.H
  8d 95 88 fe ff ff 8b 74-11 18 83 e6 b5 83 ce 08  .......t........
  89 74 11 18 48 8b 48 e8-48 c7 44 11 28 08 00 00  .t..H.H.H.D.(...
  00 48 8b 40 e8 c7 84 10-a0 00 00 00 30 00 00 00  .H.@........0...
 [41]8b 36 4c 89 e7 e8 ab-1b f4 02 48 8b 85 98 fe  A.6L.......H....   <==
  ff ff 48 8b 48 e8 8b 94-0d a0 fe ff ff 83 e2 b5  ..H.H...........
  83 ca 08 89 94 0d a0 fe-ff ff 48 8b 48 e8 48 c7  ..........H.H.H.
  84 0d b0 fe ff ff 08 00-00 00 48 8b 40 e8 c7 84  ..........H.@...
  05 28 ff ff ff 30 00 00-00 41 8b 76 04 4c 89 e7  .(...0...A.v.L..
  e8 61 1b f4 02 48 8b 85-98 fe ff ff 48 8b 48 e8  .a...H......H.H.

Binary Images:
       0x10ed34000 -        0x112027fff com.ikmultimedia.TONEX (1.1.3) <ac5ac374-6e35-3cf8-bf17-60e22b8c95cb> /Applications/TONEX.app/Contents/MacOS/TONEX
    0x7ff816c01000 -     0x7ff816c95caf dyld (*) <bba77709-6cad-3592-ab03-09d0f7b8610e> /usr/lib/dyld
    0x7ff816f34000 -     0x7ff816f3fff7 libsystem_pthread.dylib (*) <3bd433d4-15bd-3add-a612-95e4d3b20719> /usr/lib/system/libsystem_pthread.dylib
    0x7ff816efa000 -     0x7ff816f33ff7 libsystem_kernel.dylib (*) <87ff381c-4d30-3087-bab7-a5a53d232c00> /usr/lib/system/libsystem_kernel.dylib
    0x7ff816e8b000 -     0x7ff816ee3ff3 libc++.1.dylib (*) <b8339fb2-cbae-3d84-b080-bd19ddb2981c> /usr/lib/libc++.1.dylib
    0x7ff816e02000 -     0x7ff816e8afff libsystem_c.dylib (*) <1aec5d1a-6e43-30f9-a9f2-11eb85d3e70c> /usr/lib/system/libsystem_c.dylib
    0x7ff816f96000 -     0x7ff81742ffef com.apple.CoreFoundation (6.9) <c2615780-0140-315c-a455-7e03bb22d3d6> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7ff81b7ee000 -     0x7ff81bb93ff7 com.apple.CFNetwork (1404.0.5) <4b897c45-5c75-37b9-a394-66ffb18ffc35> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x7ff817e11000 -     0x7ff818822ff6 com.apple.Foundation (6.9) <a58576df-7109-3a13-a338-617f135ce8a8> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=611.9M resident=0K(0%) swapped_out_or_unallocated=611.9M(100%)
Writable regions: Total=686.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=686.9M(100%)

                                VIRTUAL   REGION
REGION TYPE                        SIZE    COUNT (non-coalesced)
===========                     =======  =======
Activity Tracing                   256K        1
ColorSync                          212K       23
CoreServices                        20K        1
Foundation                          16K        1
Kernel Alloc Once                    8K        1
MALLOC                           288.2M       61
MALLOC guard page                   48K       11
MALLOC_LARGE (reserved)            384K        1         reserved VM address space (unallocated)
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
SQLite page cache                  128K        1
STACK GUARD                       56.0M        9
Stack                             12.1M        9
VM_ALLOCATE                         12K        3
__CTF                               756        1
__DATA                            23.7M      402
__DATA_CONST                      21.2M      247
__DATA_DIRTY                       882K      136
__FONT_DATA                        2352        1
__LINKEDIT                       186.6M        6
__OBJC_RO                         65.5M        1
__OBJC_RW                         1989K        2
__TEXT                           425.3M      424
dyld private memory                256K        1
libnetwork                         128K        8
mapped file                       66.5M       17
shared memory                      776K       16
===========                     =======  =======
TOTAL                              1.5G     1385
TOTAL, minus reserved VM space     1.1G     1385



-----------
Full Report
-----------

{"app_name":"TONEX","timestamp":"2023-03-12 11:56:59.00 -0600","app_version":"1.1.3","slice_uuid":"ac5ac374-6e35-3cf8-bf17-60e22b8c95cb","build_version":"1.1.3","platform":1,"bundleID":"com.ikmultimedia.TONEX","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.2.1 (22D68)","roots_installed":0,"name":"TONEX","incident_id":"C008EF47-6C44-40D5-A2CE-9506B50929DD"}
{
  "uptime" : 800,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro16,1",
  "coalitionID" : 1428,
  "osVersion" : {
    "train" : "macOS 13.2.1",
    "build" : "22D68",
    "releaseType" : "User"
  },
  "captureTime" : "2023-03-12 11:56:58.2502 -0600",
  "incident" : "C008EF47-6C44-40D5-A2CE-9506B50929DD",
  "pid" : 1584,
  "cpuType" : "X86-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-03-12 11:56:49.0807 -0600",
  "procStartAbsTime" : 792188797549,
  "procExitAbsTime" : 801357806111,
  "procName" : "TONEX",
  "procPath" : "\/Applications\/TONEX.app\/Contents\/MacOS\/TONEX",
  "bundleInfo" : {"CFBundleShortVersionString":"1.1.3","CFBundleVersion":"1.1.3","CFBundleIdentifier":"com.ikmultimedia.TONEX"},
  "storeInfo" : {"deviceIdentifierForVendor":"24DD2012-DD42-5A38-8373-2B366ABAC944","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.ikmultimedia.TONEX",
  "crashReporterKey" : "F34A4467-AC5E-C125-67EF-A1EABF3B1F52",
  "throttleTimeout" : 2147483647,
  "bridgeVersion" : {"build":"20P3045","train":"7.2"},
  "sip" : "enabled",
  "vmRegionInfo" : "0x10 is not in any region.  Bytes before following region: 140737487106032\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      shared memory            7fffffecf000-7fffffed0000 [    4K] r-x\/r-x SM=SHM  ",
  "exception" : {"codes":"0x0000000000000001, 0x0000000000000010","rawCodes":[1,16],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000010"},
  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":1584},
  "vmregioninfo" : "0x10 is not in any region.  Bytes before following region: 140737487106032\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      shared memory            7fffffecf000-7fffffed0000 [    4K] r-x\/r-x SM=SHM  ",
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evolz79
 
Posts: 1
Joined: Mon Feb 27, 2023 6:13 pm

Re: Can'r get Tonex to work on Mac

Postby DarkStar » Sun Mar 12, 2023 7:52 pm

Hello and welcome to the forum.

I put the crash report in "code" tags to make the thread easier to read.

Other users may chip in with suggestions. Meanwhile, as this is not a company Support forum, the best thing to do is contact Technical Support via the IKM web site, for some one to one diagnosis and help. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.
----------------
DarkStar ... interesting, if true.
Inspired by ...
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DarkStar
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