Tonex Crashes when trying to connect to Tone Net

[Cmatheson73]

Try this:
Delete all the files in the “ImageCache” folder before starting Tonex. (Documents>IK Multimedia>Tonex>ImageCache) This has worked for me on every instance I use Tonex.

Wow!
Thanks alot. I just browsed tone net and downloaded several tones with no problems at all. Seems to have worked.
Thanks again

[medinad001]

Glad it worked for you. You just have to remember to do this before starting every new instance of Tonex.
I shared this with IK support and hope it helps them with a permanent fix.

[Zaksoulam1]

Also crashes the iPhone (latest Tonex version installed) when connecting to Tone Net.
Any solution for that?

[bertsmith30]

Same, My iphone Tonex has begun crashing when attempting to access ToneNET.

[bertsmith30]

And my IPad as well it seems…

[ChemaVilchez]

The same thing happens to me in iOS, the application crashes when I try to connect to tonenet. Also I have another issue with several of my presets, when I want to open them I get this message "ToneModel cannot be found or loaded".

[Peter_IK]

The same thing happens to me in iOS, the application crashes when I try to connect to tonenet. Also I have another issue with several of my presets, when I want to open them I get this message "ToneModel cannot be found or loaded".

Please make sure you have the latest version. This issue should be resolved by now. If you continue to have issues please open a ticket with IK Support for direct assistance via http://www.ikmultimedia.com/contact-support

Thank you.

[ChemaVilchez]

Thanks so much for your kindness Peter. Now, I think with the new app updated, it is ok. On the other, when I try to open some of my presets I get the message “Tone Model cannot be found or loaded” Please, If you or somebody know any solution for this issue… Thanks a lot in advance !!!

[Peter_IK]

Thanks so much for your kindness Peter. Now, I think with the new app updated, it is ok. On the other, when I try to open some of my presets I get the message “Tone Model cannot be found or loaded” Please, If you or somebody know any solution for this issue… Thanks a lot in advance !!!

For that I'm not sure, I would suggest you contact IK Support (if you have not already done so) for that issue and they will assist directly.

[armandoboza]

My Tonex closes when I click on Tonenet, the problem seems to be in the ImageCache folder, the images start to download and suddenly the app closes.
All downloaded images are 0 kb.

[rhythmjones]

Try this:
Delete all the files in the “ImageCache” folder before starting Tonex. (Documents>IK Multimedia>Tonex>ImageCache) This has worked for me on every instance I use Tonex.

Holy crap this worked for me! Thank you so much!

[Yish77]

Mine crashes too. It seems mor stable when I run it as administrator in Windows. The other trick I found was to reboot windows, then turn off almost everything in the tray, bottom right. I had tonnes of progs sitting there e.g. Dropbox.