tonenet on amplitube 5 slow

[whitehartlane1]

im up to date on a5
the scrolling is near non existant
long long wait times to see amps etc
i hardly move mouse and it says searching again
very slow and glitchy
anyone else getting this?
im getting 60mbps speed
big sur
full version amplitube 5
and tonex
all updated today
any help appreciated

[420woobs]

Getting this same issue. So slow its almost unusable. About 20-40 seconds to load anything and even then it only loads about 15 presets so as soon as you scroll you are stuck waiting again.

[Peter_IK]

Cleaned up thread, please review the rules and please don't paraphrase support responses etc incorrectly. Support will be able to help anybody with issues like this and if you already have a ticket open please respond if their ideas/suggestions/statements are not working for you. Thank you.