Custom Shop Issues when trialing plugins.

[Dynasty1980]

I love the high quality products IK Multimedia create but having to have the Custom Shop open just for trials to work is always problematic . I literally have to have it on top of my Logic mixer page to load plug-ins, otherwise I get those irritating hisses or the plugins ask me to 'Please have the shop open'. Well, it IS open ! But I really don't understand why the shop has to dominate and disrupt a project just to trial a plugin, however great they are, lol! Anyone else have issue with the shop?

[Dynasty1980]

I'm glad it's not just me. Unfortunately, there are several 'customer experience' areas where I feel IK Multimedia need to (and hopefully will) up their game. Downloads and Online Support are also some what sporadic.

[Peter_IK]

I'm glad it's not just me. Unfortunately, there are several 'customer experience' areas where I feel IK Multimedia need to (and hopefully will) up their game. Downloads and Online Support are also some what sporadic.

That was a spam post that needed to be removed. For your issue I'm sure IK Support will assist, they should not be sporadic as they will assist you to resolve your issue just let them know if any ideas/suggestions don't fix your issue.

[Dynasty1980]

I have already contacted support about the shop issues. However, despite the support staff being very helpful and polite, the issues persist.

[Peter_IK]

I have already contacted support about the shop issues. However, despite the support staff being very helpful and polite, the issues persist.

Per my post above, in that case:

just let them know if any ideas/suggestions don't fix your issue.