MD1.5 SE sounds IK Product Manager [RESOLVED]

[Krisd1@live.be]

Everyone is having the same issue, they need to fix it.

[Peter_IK]

Anybody having the issue should report it to IK Support so they can verify if it is indeed exactly the same. And the team would be able to provide details and timeline about any fix, so please reply back to IK Support if you need a status on a fix for any problem you are having. Thank you.

[haemmingus]

I'm facing the exact same problem. Bought and registered Modo Drums SE 1.5, yet only the former CE Version is listed in my IK Product Manager. Tried uninstalling CE and reinstalling SE already but that didn't help much. I finally managed to get the download arrows for the new kits in the Modo Drums application. When I try to download a kit a dialogue pops up saying "This Drum Model has not been downloaded. Please download it in the IK Product Manager." It then opens IK Product Manager, yet there is still CE only. In my web account SE is shown as well as it has been successfully installed and registered. It doesn't find its way into the Product Manager though! Please IK MM help and fix this.

Thanks.

[haemmingus]

Anybody having the issue should report it to IK Support so they can verify if it is indeed exactly the same. And the team would be able to provide details and timeline about any fix, so please reply back to IK Support if you need a status on a fix for any problem you are having. Thank you.

How? When I go to Contact Support, there seems to be no way to directly contact them, only FAQs.

[Peter_IK]

Anybody having the issue should report it to IK Support so they can verify if it is indeed exactly the same. And the team would be able to provide details and timeline about any fix, so please reply back to IK Support if you need a status on a fix for any problem you are having. Thank you.

How? When I go to Contact Support, there seems to be no way to directly contact them, only FAQs.

You search the FAQ for a solution first and if you don't find your solution there you will see a button/link to contact support for direct assistance.

[haemmingus]

Anybody having the issue should report it to IK Support so they can verify if it is indeed exactly the same. And the team would be able to provide details and timeline about any fix, so please reply back to IK Support if you need a status on a fix for any problem you are having. Thank you.

How? When I go to Contact Support, there seems to be no way to directly contact them, only FAQs.

You search the FAQ for a solution first and if you don't find your solution there you will see a button/link to contact support for direct assistance.

Thanks, that worked. Hope it gets fixed soon.

[paulotbsouza]

I'm also having the exact same issue. Already reported it to support, hope they fix this soon.

[paulotbsouza]

Also bought it via APD website.

[johnnygibson007]

It is fixed!! Thanks IK

MD SE appeared in my IK Manager both registered info and sounds.

[haemmingus]

Yes, it is working now. Thanks IK MM!

[UglyThing]

Same here except the default Studio Kit is not available for me. I contacted support about it.