Can’t Restore in-app purchases

[glenncald0]

Hi.
I’ve just upgraded my iPad Pro and I’m having an issue restoring my in-app purchases, mainly amps. I’ve been using merrily for years, and have never had this issue.
Ironically, I installed the iPhone version and that restored everything, but the amps weren’t bought on the iPhone version, they were bought on the iPad version.

Can someone please help?

Thanks

Glenn

[Peter_IK]

Hi, please take a look at this FAQ: https://www.ikmultimedia.com/faq/index.php?id=1109

If that does not resolve your issue please open a ticket using the link at the bottom of that page.

Thanks!

[glenncald0]

Hi
I looked at the link but unfortunately it didn’t help.

[Peter_IK]

Hi
I looked at the link but unfortunately it didn’t help.

Sorry to hear that. I would suggest opening a ticket with IK Support as suggested if you have not already done so then.