New AXE I/O and no registration number.

[kevsjet@mac.com]

Hi, there was no information in my AXE I/O box. It was purchased brand new from Guitar Center. How am I supposed to add this to my products? Appreciate the help and looking forward to using it. Thanks, Kevin

[kevsjet@mac.com]

Also realizing, I cant unlock any amps or pedals without the serial number.

[kevsjet@mac.com]

I am starting to understand...to get the deal I guess I had to buy it through you guys. Now I'll have to take this one back and wait for a long time to get the same thing. Kind of sucks guys. I followed one of your ads and thought that applied everywhere. Really sucks because Guitar Center is a couple hours away.

[Peter_IK]

That is not the case at all. Any new AXE I/O purchased through an authorized dealer also qualifies for the free software that comes with it: https://www.ikmultimedia.com/products/a ... php?p=apps

Your AXE I/O should have had a card inside with a serial and registration instructions. Once you register that serial, your software will be available (more information about how to get each software/app/gear in the link above)

[DarkStar]

Did you mean the "AXE to the MAX" Offer?

Capture your instrument at its best and create the sounds you've always wanted. Shop your favorite IK authorized dealer or IK's online store today and save. Promo ends May 2.

So purchases from authorized dealers would be OK. But, there really should be a serial number in the box. Ask GC where it is.

[KyleWaring94]

Hi,

I purchased my AXE IO with AmpliTube 5 Max bundle through Amazon and the box came with no registration card inside.

How do I get a registration key?

Thanks,
Kyle

[DarkStar]

Other users may chip in with suggestions.

Meanwhile, as this is not a company Support forum, the best thing to do is contact Sales/Order Support via the IKM web site, for some one to one diagnosis and help. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.

[L0cNessHess]

When you say a serial and reg card is supposed to be included in the box, is the card invisible to the human eye by any chance? I ordered the AXE I/O AmpliTube 5 MAX TONEX MAX Bundle from the IK website and I never received a tracking number, the box just showed up on my door step yesterday. The only thing included in the the shipping box was my web order invoice.

This is a PITA! IK's customer support are all still supposedly working from home down in Florida so no over the phone quick & dirty support.

[Peter_IK]

When you say a serial and reg card is supposed to be included in the box, is the card invisible to the human eye by any chance? I ordered the AXE I/O AmpliTube 5 MAX TONEX MAX Bundle from the IK website and I never received a tracking number, the box just showed up on my door step yesterday. The only thing included in the the shipping box was my web order invoice.

This is a PITA! IK's customer support are all still supposedly working from home down in Florida so no over the phone quick & dirty support.

There is a red card in each box. If you don't find one, IK Support can help. IK Support does not offer direct phone support, it has always been done via the ticket system unless a special case required a call or similar. Either way, please provide your ticket number if you feel your ticket has not been handled to your satisfaction. Thank you.

[L0cNessHess]

Right, a Red card is supposed to be included in the box but it's not or it's just not visible to my eyes. I sent a picture of the invoice to Daniel at IK about 30 minutes ago in reply to his email and I'm just waiting to hear back.

As far as phone support, when I called the number on the website, a message came on stating that due to the pandemic, that CS agents are all working from home for their safety. So... just saying.

Thanks -

[Peter_IK]

Right, a Red card is supposed to be included in the box but it's not or it's just not visible to my eyes. I sent a picture of the invoice to Daniel at IK about 30 minutes ago in reply to his email and I'm just waiting to hear back.

As far as phone support, when I called the number on the website, a message came on stating that due to the pandemic, that CS agents are all working from home for their safety. So... just saying.

Thanks -

I'll let them know in case they'd like to change that message. Thanks.

[phillydan]

i am having the exact same problems...i got a paper invoice and a white card inside with qcoded boxes and nowhere to put them in...i have been combing the site and product manager for days ...there is no serial number to be found...and i cant get the drivers or the downloads for the AmpliTube max or tone max bundle....phone support is blocked at every turn with a covid message sending me right back to the sites....there is no red card in the box and i have combed through all paper work a i dont throw anything out.

[DarkStar]

As this is not a company Support forum, the best thing to do is contact Sales /Order Support via the IKM web site, for some one to one diagnosis and help. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.

[ThatDudeThere1]

I'm having the same problem. I got the Axe I/O bundle with both MAX versions. The box only showed Amplitube 5 MAX included. Did what they said and registered the Axe I/O and it only offers me "free bonus content" such as Modo drums SE. I did message support, but wondering if they took care of you?

[ThatDudeThere1]

That is not the case at all. Any new AXE I/O purchased through an authorized dealer also qualifies for the free software that comes with it: https://www.ikmultimedia.com/products/a ... php?p=apps

Your AXE I/O should have had a card inside with a serial and registration instructions. Once you register that serial, your software will be available (more information about how to get each software/app/gear in the link above)

The link above is outdated and no help.