Mac won't recognize AXE I/O Solo

[ozanozan]

Hello,

I purchased a new Axe I/O Solo and plugged it on my USB hub on my Mac (USB-C converter). That's exactly the same port I've been using my 200 years old M-audio fast track pro with no problems at all. However mac doesn't recognize AXE I/O solo and it is nowhere to be found as a sound interface.

It is super frustrating as I was using a very old sound interface until yesterday and today with a brand new Axe IO solo nothing works.

Anyone experienced something similar before?

MacBook Air (M1, 2020)

Thanks

[garfy]

Hello ozanozan

Have you tried plugging in the Axe IO Solo direct to the Mac rather than going via a hub? This might at least show it is a hardware problem with the interface, rather than the hub being a problem.

Alternatively, as this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution the best thing to do is check the FAQs, via https://www.ikmultimedia.com/contact-su ... ck=QUICKSW

If these do not resolve the issue, there is a link to the Technical Support form at the top of the Search FAQs page, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.

[vac713]

Had the same issue on a newly purchased OWC hub. I had to go directly into the MAC to get it to work

[ozanozan]

thanks for your messages.

Without the hub my AXE IO SOLO works on an old macbook air with USB 2.0 socket. However my mac only has USB-C.

The hub I was using was USB-C to USB 3.0. Axe IO solo only has a USB 2.O output. I purchased another hub, USB-C to USB 2.O this time, and it works.

Weird, huh?