Sounds expiration going down after each download

[josuefebles]

I'm downloading some of the sounds I've purchased.
Every time I open a new one to download, there's one day less!
I'm doing it all during the same day: today..
I've lost quite a few days in just a few hours...

Why goes the counter down after each download in the same day?
Is that the way it's supposed to work?

Thanks

[DarkStar]

@ josuefebles

Please contact Technical Support and explain what you are seeing. They will investigate and find out what is happening. After you get the auto-acknowledgement email. take a screenshot of the "Days remaining" for a file that you have not yet downloaded, download it then take another screenshot showing the change. Send them both as email attachments to Support.

[ritchie123]

[Mod Edit: Intemperate language removed. a summary is below. Further such posts may result in a forum ban.]

• I purchased Total Studio Max almost a year ago.
• It refused to install, I contacted Support but the problem was not resolved
• Recently I tried to install all of my IK multimedia software again. Same problem,
• And I cannot download anything, as they have all expired.
• I would like to get a refund.

[DarkStar]

Technical Support will, I am sure be able to sort out the problems.

Please raise a new Support Ticket, explaining your predicament. In the circumstances they may well reset your Sounds downloads expiry dates. It would be best to tackle one problem / product at a time to keep things simple.

For info: all of the software installers will still be available. It is only the big sounds library downloads that expire.