New Library Locked [Resolved]

[Steves-Lens]

Hi,
I am using the latest version of SampleTank 4 CS and just downloaded the first library (Orchestral Percussion). I have not yet installed the default Sampletank 4 libraries. I know many people have asked similar questions, but none of the solutions I have seen in the forum seem to fix my issue.

In ST4 I changed the location of the sound files to a directory on my D Drive. Then registered the new library through the IK product manager.

Anyway, I then "installed" the library using the product manager, which told me everything is good. Annoyingly, it downloaded to the default "Users\public..." directory instead of the one I had specified. When I restarted ST4, the library didn't show up, so I added the default location for the sound files in the settings for sound file location. (which I really don't want, but let's forget that for now).

So the library now shows up, but it's "locked". It tells me that it's not "authorised" and opens the product manager - which tells me that it is "registered". Now I am more confused: is "registering" a product is the same as "authorising"?
-If it is not, how do I authorise?
-If it is the same, then (a) why use different terms, and (b) how do I unlock it?

I looked at "re-installing" the library, but then it wanted to re-download the whole 2.8GB file (rather than using the download I already have).

I would really like to know how to unlock the library.

(Also subsequent questions - if the Product Manager is managing the download, installation and registration, why does the download include a separate installer, and why does it install into the default location without asking?).

[garfy]

Hello Steves-Lens and welcome to the forum.

Sorry you're having these issues. The first thing to try would be to open the Custom Shop app that should have been installed alongside ST4CS, navigate to the SampleTank tab and click 'Restore My Purchases' under your username.

Let us know if that helps.

[Steves-Lens]

... open the Custom Shop app that should have been installed alongside ST4CS, navigate to the SampleTank tab and click 'Restore My Purchases' under your usernam

And "BOOM" just like that the problem is solved!

I can now sleep tonight. Thank You, Thank You,Thank you!

Steve

[garfy]

No problem Steve, glad it's all sorted.

Sweet dreams


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