Syntronik Authorization [Resolved]

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Syntronik Authorization [Resolved]

Postby katopodisp » Sun Oct 31, 2021 9:51 am

Hi everyone.
When I am trying to load an instrument in Syntronik I get an Authorization message which says that the selected sound is not authorized.
I have inserted my serial number but nothing changes. I have Windows 11 installed if that plays any role.
katopodisp
 
Posts: 6
Joined: Sun Dec 20, 2020 10:34 pm

Re: Syntronik Authorization

Postby garfy » Sun Oct 31, 2021 11:15 am

Hello katopodisp

First suggestion would be to open the Custom Shop app and 'Restore My Purchases' under your user name.

Let us know if that works.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: Syntronik Authorization

Postby katopodisp » Sun Oct 31, 2021 11:40 am

OK that resolved the problem.
Thanks a lot.
katopodisp
 
Posts: 6
Joined: Sun Dec 20, 2020 10:34 pm

Re: Syntronik Authorization

Postby garfy » Sun Oct 31, 2021 1:20 pm

Great stuff. Glad that's got it sorted.


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System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK


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