How do I deauthorize a dead computer?

[Trock181]

Recently my old laptop with several IK Multimedia products installed died. I would like to deauthorize the old computer, but IK Product Manager only seems to allow deauthorizing the computer you are using at the time. How do I deauthorize a dead computer? Thanks!

[garfy]

Hello Trock181 and welcome to the forums.

Unfortunately you can only deauthorise the computer local to the IKPM you are working in.

Fortunately you have 10 authorisations to begin with so you can use those until they run out. If you find that you run out then you can contact Official IK Support who will help you out with new authorisations.

Hope that helps.

[Trock181]

Thanks, garfy. Seems pretty ridiculous to me that you can't deauthorize a dead computer, but you're right--10 is a lot of computers so I'm sure I'll be fine. Thanks for the reply.