Dear Peter,
I contacted the support and received no message yet, neither a confirmation or support ticket number.
What support location should I contact for further messages?
IK France? United States and Canada? United Kingdom and Ireland? Italy? Germany, Austria, Switzerland? Asia (except China)? China? Latinoamerica? Brazil? Italy? (again? seems unfair), All other countries?
What's the difference? Can't be about language, I guess.
How can I follow the status of my support message, if there's no ticket ID or what so ever?
Is there a page where MODO Drum users could find information about ongoing development efforts?
You know what I mean, that's not a straight forward support. Everything stays in the dark.
Users start asking -> ask the support -> did I ask the right support (country) -> shall I ask by using this link
https://www.ikmultimedia.com/contact-support/sw/ by choosing Help Topic: Other and then click "Need help with a different issue? ...
SOFTWARE" and then fill out all the form fields?
Many roads lead to Rome and even more lead to chaos. I wonder where this road leads the user to.
Is it a general support problem and not only MODO Drum related?
Support questions getting lost on your multiple choice support sites without any lead to follow after hitting "submit"?
So before I'm going to write my next support message, could you please help, Peter?
What road shall follow?
Offer a website link, please.
Kind regards
Edit:
Tried it again and used the link I posted some lines above. Received an email with a ticket ID. Not yet sure if I filled in the form right to get answers, but surely a step further than with my last attempt.