Adding a new axe I/O and uninstall the other

[phenix992]

hi
how to install a new axe I/o ? I remove the old one with problems to add a new one

Where the uninstall software of all the products ?
what must I do ?

[Peter_IK]

You should be able to use the installed Control Panel and Drivers for a new AXE I/O, but if you want to uninstall the Control Panel/Driver there should be an uninstaller included in the file you downloaded to install them.

[phenix992]

I think I just will add a new serial number of the axe I /O

is it correct ?
or will I have 2 serial numbers for one product ?
then
I would like to remove AmpliTube to begin again with a brand new installation too
how can I remove AmpliTube 4 and 5 ?

[Peter_IK]

Ah I see. I am not sure how you would remove the other serial number. IK Support would need to answer that question.

AmpliTube 4 and 5 can be uninstalled from your system using the same method (uninstaller in the downloaded installation package) and you can unauthorize them inside IK Product Manager if you'd like.

[phenix992]

I should delete all the folders too
+"unauthorize" because I had never had a good access to the presets in Amplitube

i had to move some folders-files and for me it was not normal

[Peter_IK]

I should delete all the folders too
+"unauthorize" because I had never had a good access to the presets in Amplitube

i had to move some folders-files and for me it was not normal

I would not manually remove any folders. If the uninstaller doesn't remove something please consult IK Support for their direct and official advice before changing anything manually on your system.

[phenix992]

ok
and this morning
i listen to my video-audio with IMOvie and again : no sound !!
so I had to turn my AXE I/o off

boring sound card
I wait for a new one