Hi,
My AXE IO SOLO refuses to work when I connect it to one of the USB 3.1 gen 1 or 2 ports on the back of my TUF GAMING X570-PLUS motherboard.
It does however work when I connect it to the USB 2.0 front ports... but I want to connect it to the back of my PC!
I thought the USB ports were backwards compatible? My keyboard and mouse works using them no problem.
It is the cable that needs to be USB 3.1?
I created a support ticket #2320985 two months ago, but haven't recieved a reply yet, so hopefully one of you have some ideas.
Thanks!