I bought AmpliTube 5 Max and all of the factory presets are

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I bought AmpliTube 5 Max and all of the factory presets are

Postby Pinnergy75 » Sat Apr 24, 2021 1:15 am

I know this has been answered over and over again but this is different. I had the free version of Amplitube 5 and was amazed by the quality of the factory presets. I went ahead and bought Amplitube 5 Max and downloaded the Artists Presets and thats all I see when I search presets, Just the ones I downloaded.

I know there were so many presets that I was like amazed. I have tried to use the filters in the UI I have searched my install Paths and users and all I see are the Artist Presets.
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Re: I bought AmpliTube 5 Max and all of the factory presets

Postby garfy » Sat Apr 24, 2021 12:59 pm

Hello Pinnergy75 and welcome to the forum.

Have you tried de-authorising and re-authorising?
Have you tried uninstalling and reinstalling?
Have you gone to the Custom Shop app and clicked <Username>Restore My Purchases?

Is all the gear available to you from AT5MAX, just not the presets?

If the answer to all of these is yes then, as this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution the best thing to do is check the FAQs, via https://www.ikmultimedia.com/contact-su ... ck=QUICKSW

If these do not resolve the issue, there is a link to the Technical Support form at the top of the Search FAQs page, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: I bought AmpliTube 5 Max and all of the factory presets

Postby Pinnergy75 » Sat Apr 24, 2021 4:49 pm

I went through all 3 steps and I have all the presets back.

Thank you so much.
Pinnergy75
 
Posts: 2
Joined: Sun Apr 11, 2021 12:54 am

Re: I bought AmpliTube 5 Max and all of the factory presets

Postby garfy » Sat Apr 24, 2021 5:05 pm

Great stuff, glad it's all sorted.

Any ideas which of the steps did the trick in the end?
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK


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