All Amplitube 5 stuff locked

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All Amplitube 5 stuff locked

Postby Luciano12 » Sun Apr 18, 2021 5:17 am

Hi
Yesterday I bought the Amplitube 5.
After a day working fine and smoothly the AT5 suddenly locked all my amps, cabs and all other stuff leaving me with one amp and one cab. Everything is fine in the Custom Shop that showing all my stuff that is authorized and bundled with this version. Did the Restore your purchases several times and nothing happens.Reinstalled the Amplitube 5 and same status. Every gadget is locked. Guessing is some problem with the IK authorizing process.

Thanks
Luciano12
 
Posts: 7
Joined: Sat Apr 17, 2021 2:44 am

Re: All Amplitube 5 stuff locked

Postby Luciano12 » Sun Apr 18, 2021 5:37 pm

Can anyone from IK help me fixing this??

Thanks
Luciano12
 
Posts: 7
Joined: Sat Apr 17, 2021 2:44 am

Re: All Amplitube 5 stuff locked

Postby livesforrap » Sun Apr 18, 2021 6:20 pm

Seems to me that I've heard unauthorizing and reauthorizing has worked for some.
Windows 11, i5 11600k, 32 gigs of ram, Audient id4 @ 32 buffer. 44.1k sample rate.
livesforrap
 
Posts: 448
Joined: Wed Aug 17, 2011 8:07 am

Re: All Amplitube 5 stuff locked

Postby Luciano12 » Sun Apr 18, 2021 6:39 pm

Thanks!
If I reauthorize in the same computer would I lose an authorization? I had 10 authorizations and used one already for my only computer. The strange thing is that in the Custom Shop all the stuff that comes with AT5 is greenlighted and authorized.
Luciano12
 
Posts: 7
Joined: Sat Apr 17, 2021 2:44 am

Re: All Amplitube 5 stuff locked

Postby livesforrap » Sun Apr 18, 2021 7:10 pm

Probably, but they are generally pretty good about giving you more if you need them. I just remember reading others having the same issue.

This isn't a support forum, the IK mods have little input on stuff that requires support.
Windows 11, i5 11600k, 32 gigs of ram, Audient id4 @ 32 buffer. 44.1k sample rate.
livesforrap
 
Posts: 448
Joined: Wed Aug 17, 2011 8:07 am

Re: All Amplitube 5 stuff locked

Postby Luciano12 » Sun Apr 18, 2021 7:29 pm

Thanks again!

I read in this forum that the authorization process by IK had problems in the past that were fixed. I will let you know if I go through the deauthorization/reauthorization processs and if it worked.
Luciano12
 
Posts: 7
Joined: Sat Apr 17, 2021 2:44 am

Re: All Amplitube 5 stuff locked

Postby Luciano12 » Sun Apr 18, 2021 8:56 pm

Did the deauthorization/reauthorization procedures and the problem continues. All amps,cabs and other stuff are still locked.
Luciano12
 
Posts: 7
Joined: Sat Apr 17, 2021 2:44 am

Re: All Amplitube 5 stuff locked

Postby livesforrap » Sun Apr 18, 2021 9:42 pm

Crap, you'll have to file a ticket unless someone else has any ideas.
Windows 11, i5 11600k, 32 gigs of ram, Audient id4 @ 32 buffer. 44.1k sample rate.
livesforrap
 
Posts: 448
Joined: Wed Aug 17, 2011 8:07 am

Re: All Amplitube 5 stuff locked

Postby Luciano12 » Sun Apr 18, 2021 10:39 pm

Thanks again!

Next step I will deinstall everything and reinstall my purchase from scratch.

Hope it works.
Luciano12
 
Posts: 7
Joined: Sat Apr 17, 2021 2:44 am

Re: All Amplitube 5 stuff locked

Postby blazerscope » Mon Apr 19, 2021 12:22 am

Same problem here. All of a sudden the new amplitube 5 gear is locked. Ive uninstalled, reinstalled, unauthorized, reauthorized, restored purchases, nothing fixes it. Ive got a ticket in well see what happens...
blazerscope
 
Posts: 11
Joined: Fri Aug 04, 2017 1:04 am

Re: All Amplitube 5 stuff locked

Postby Luciano12 » Mon Apr 19, 2021 1:39 am

Hi

After deinstalling/reinstalling and doing a Restore your purchase it finally came back.
Luciano12
 
Posts: 7
Joined: Sat Apr 17, 2021 2:44 am


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