problem with custom shop

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problem with custom shop

Postby fendermau » Fri Apr 02, 2021 1:24 pm

Hi everybody
Just new here.
I have recently updated my amplitube 4 bought a couple years ago for mi iPad to amplitube 5 and have switched to a macmini working on Logic Pro x 6. Actually amplitube is working but I am not able to access the custom shop. Every time I try, I keep having this result.
rocess: Custom Shop [799]
Path: /Applications/Custom Shop.app/Contents/MacOS/Custom Shop
Identifier: com.ikmultimedia.Custom-Shop
Version: 2.0.0 (2.0.0)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: Custom Shop [799]
User ID: 501

Date/Time: 2021-04-02 13:50:44.790 +0200
OS Version: macOS 11.2.3 (20D91)
Report Version: 12
Anonymous UUID: 0118AFCD-A18D-B9D2-2547-AC954EBA8A0A


Time Awake Since Boot: 780 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Can somebody kindly help me getting through this? Thanks!
fendermau
 
Posts: 3
Joined: Fri Apr 02, 2021 11:36 am

Re: problem with custom shop

Postby Peter_IK » Fri Apr 02, 2021 3:44 pm

Sorry to hear you are having a problem. I'm not sure what would cause this but the IK Support team would be happy to provide direct and official technical support to help resolve your issue. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.
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