My Bluetooth button stopped working

[bkinkel]

My Bluetooth button stopped working. The switch was iffy to begin with and now it doesn’t move and there’s no way to use Bluetooth on the speakers.
Does anyone how to teach tech support? These things are only 4 months old

[Peter_IK]

You can reach tech support via http://www.ikmultimedia.com/contact-support Once you search the FAQ there, you will be presented with a button to open a ticket directly.

[bkinkel]

Thanks Peter,

I finally found the section under Sales and Other instead of Hardware. I sent in a request. Hopefully it went to the right area.

[kimjim96]

Hello guys,
Try this, If you are using desktop, then go to Settings --> Devices --> Bluetooth & other devices, you will see the paired Bluetooth devices listed there where you can use the Connect/Disconnect button to disconnect or reconnect devices that were paired previously.

[bkinkel]

I ended up fixing the problem.

There is a soft plastic piece about a half inch long that lines up with a switch further inside the speaker. It wasn't aligned with the switch properly. I pulled out the piece, and slid it back in - everything works fine now

[jnyb]

how did you get to it? I removed the woofer and the white foam stuff, but I couldn't access the area where the bluetooth button is. I also tried removing the four recessed screws that look like they might allow the entire front piece to be pulled off, but it still wouldn't come off. Maybe I'm missing something? I'd like to get these working again.