dmitch wrote:Well, dang, that thing sounds great. Thanks for the new amp! Imagine... a $4K amp and you're giving it away for free. Keep 'em comin'!
garfy wrote:Sorry to hear you're having these issues J. Feitor.
Make sure you have updated to the latest version of AT5 as these presets won't work in older versions.
This is a user-to-user forum, so if this does not resolve the issue there is a link to the Technical Support form at the top of the Search FAQs page, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.
And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.
joaofeitor1 wrote:Hello IK Multimedia.
I installed Amp Soldano and Joe Satriani's presets but only one preset appears in the Amplitube 5 browser, JS Soldano SLO Gnaahh.at5p, I've refreshed the browser and restarted the computer but I can't open the other Joe Satriani Soldano Presets.
I would like to know what to do.
Thanks.
J. Feitor
garfy wrote:I think you’re on macOS(?). When I downloaded, the PM zipped each set of presets and dumped them in my standard Downloads folder. Just need to unzip and move to the main preset folder. There’s a note doc with instructions in the zip. Happy hunting
carlaz wrote:garfy wrote:I think you’re on macOS(?). When I downloaded, the PM zipped each set of presets and dumped them in my standard Downloads folder. Just need to unzip and move to the main preset folder. There’s a note doc with instructions in the zip. Happy hunting
Yes, I'm on macOS -- but although the "Download" buttons flash very briefly to "Downloading" when I click them, no new files or folders appear in my standard macOS "Downloads" folder.
I wonder if there is some weird Apple security feature that is trying (and succeeding!) to prevent IK Product Manager from downloading the files? This starts to sound like a Support issue!
Peter_IK wrote:Did you check the folder set for IK Product Manager downloads in the settings (if that is different than your standard Downloads folder)? That is likely where you'll find them, it is where they end up for me on Windows and the folder opens itself when downloading is finished.
Users/~username/Documents/IK Multimedia/IK Product Manager
supanorton wrote:Thanks to everyone for the tips on finding the presets! I've never been able to get on with SLO-100, so I can't wait to see what JS came up with. It's so cool that he did this for a piece of gear that isn't in his collection.
I'm really looking forward to all the new presets. Thanks to IK and all the artists!