Presets list missing in AT 5 [Resolved]

[Colander]

Hi!
I have recently downloaded the amplitube 5 CS version and contemplating wether i should upgrade from my amplitube 4 max. However i see no presets in the preset list. It looks like this: https://imgur.com/8WDa1Nz.
My presets are located at C:\Users\User\Documents\IK Multimedia\AmpliTube 5\Presets
My installation is located at C:\Program Files (x86)\IK Multimedia\AmpliTube 5
I have tried reinstalling multiple times but it didnt work. Is this a known issue or is there any fix?

[DarkStar]

Hello Colander and welcome to the forum.
I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem.

Just to check: you are not using any Cloud storage for that folder are you? IF you are, try making it a local folder.

And, in passing, it's slightly odd that the install went into "Program Files (x86)" AS aT5 IS A 64-bit program and plug-in.

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Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track

[Colander]

Hello, thank you for answering. I have not synced my folders using onedrive or any other cloud storage. The x86 installation path is just one of my reinstallation attempts seeing if this would fix the issue, hehe . I will check the FAQ, and if that doesnt resolve it i will contact support as you proposed.

[Colander]

I found a solution posted here on the forums by user edotamere at viewtopic.php?f=5&t=26230
My name contains the norwegian letter "Å" and this is reflected on my username in windows.

By quoting his solution
"go to “Control Panel” --> “Clock and Region” --> “Region” --> “Administrative” Tab --> “Change system regional configuration…” --> and check the “Beta version: Use UTF-8 for language compatibility” checkbox."

This solution worked for me atleast and now i can find all my presets.

[garfy]

Brilliant stuff, glad a solution was found. I'll lock the thread but this will be hopefully be useful for other users.



As this thread has been resolved for the user it will be marked as such and locked to keep the forum tidy.

• If you are the original poster and wish to add a comment please ask a Moderator to unlock the thread.
• If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic. Remember that similar symptoms do not mean the same problem or solution.