Fixed the Javascript error in Product Manager on Mac OS

[lili.guiochon@gmail.com]

[Mod edit - redacted] I decided to look deep inside the error message, and I manually created the directory "IK Product Manager" in Users/Lili(myname)/Documents/IK Multimedia.... and here we go!!!!, it now works [Mod edit - redacted]

[DarkStar]

I have removed the other text from your post. I have kept the above information as it will surely help other users who run into the same problem.

[skiltrip]

Thank you for this fix. Just saved me from wasting any more time messing about.

[Peter_IK]

The latest version of Custom Shop should have resolved this issue. Please contact IK Support if you continue to have this issue, no manual user intervention should be required, and is not recommended if you are not following the direct advice from IK Support.

[kidharpoon]

I’m having this issue still. Latest version of product manager. Fixed using the above.

[SeanjWilliam1]

I’m trying to do what Lily suggested, but I’m a noob. Can someone explain to a dummy exactly how to go about this fix, please.

[Peter_IK]

I’m trying to do what Lily suggested, but I’m a noob. Can someone explain to a dummy exactly how to go about this fix, please.

I would suggest only making changes to files when advised to do so by IK Support. You can open a ticket with them and I'm sure they will resolve your issue http://www.ikmultimedia.com/contact-support

[waligosk]

Just chiming in on Monday, June 14th 2021, using the latest Product Manager 1.0.3... I was still receiving these same Javascript errors, but followed the instructions in the OP and manually created an "IK Product Manager" folder as instructed. Everything seems to work fine now... but the installer itself is still definitely buggy!

PS - Mac, Catalina 10.15.5

[Lion Reggae]

Thank you so much!!! I've been trying to solve this for 3 days until I found your post.

[LimeSmoothies]

Just wanted to chip in and confirm that this worked perfectly for me.

Kept getting javascript errors when opening the product manager, I actually got it to open at one point but couldn't update or download, could only authorize.

Did what the original poster said and it worked like a charm! Now there's no issue opening and it downloads fine.

[ggyyyyy]

Had to hop on and say THANK YOU. Worked perfectly, changing the installation path within the Product Manager. Thanks again!

[Schlanskipanski]

Had to hop on and say THANK YOU. Worked perfectly, changing the installation path within the Product Manager. Thanks again!

Please could you tell me step by step what to do to change installation path..I'm a Mac ignorant...and getting crazy, because of that Java script error concerning the product manager..plesa please help meeeeeeee....