Need help! Diagnose iRig Keys 37 Pro

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Need help! Diagnose iRig Keys 37 Pro

Postby Struny » Sat Jan 09, 2021 1:50 am

I recently purchased a iRig Keys 37 Pro and when I plug the keyboard into my computer the red ON light just doesn't turn on and my computer doesn't recognize that any device was even plugged in...

Even without actually getting to the part where I hear any notes play. I assume at the very least this light should turn on and I should see that a device was connected to my computer, right?

NOTES:
1. I tried 2 different USB cables
2. I tried 2 different computers

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Re: Need help! Diagnose iRig Keys 37 Pro

Postby DarkStar » Sat Jan 09, 2021 1:41 pm

Hello and welcome to the forum.
I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chip in [#]. Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.

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PS: it would be best to change your Account Name away from an email address, to minimise the chance of it being harvested by web bots and you receiving all sorts of 'special offers', bank account verification requests, Amazon Prime renewals, Ray-Ban sunglasses, tax refunds etc from all over the place for years and years. You can change it here.
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Re: Need help! Diagnose iRig Keys 37 Pro

Postby Struny » Mon Jan 11, 2021 7:05 pm

Thanks for the info, I changed my user. I'll post here when the customer service gives me an answer.
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