Amplitube 5 SE NOT WORKING for inputs 7 or 8 [Resolved]

[mschartier]

Note, what I am describing is currently working with Amplitube 4 and other audio input applications on Mac OS X Catalina.

If I set the audio input on Amplitube 5 to use my audio interface and its output channels 7 or 8, I get no audio from Amplitube. If I set it to input 1 or 2, it works fine. For reference, I am using a Helix LT as my audio interface and channels 7/8 are unprocessed, DI inputs, which is why I want to use those.

Is anyone else seeing this kind of issue?

Thanks,
Matt

[DarkStar]

Hello and welcome to the forum.

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chip in [#]. Meanwhile, the best thing to do is contact Support, via here. There is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances.

[mschartier]

UPDATE:

It does not seem to be working on any channel other than channels 1 and 2. I tested this on another multi-channel audio interface and had the same results as I get on the Helix.

Can anyone confirm they see the same behavior?

[simusio]

Hello - yes! This was driving my crazy for a couple hours this morning.

Standalone A5 won't work with channels 3/4 on my Focusrite Liquid Saffire 56.
But it does for 1/2 like you said. You can select all the channels 1-8, I can see the input is coming through on the device but nothing going into A5. A4 is working perfect with all inputs.

At least now I know I can swap the inputs round and use 1/2 but must be a bug.

[Peter_IK]

Please do continue to report these issues to and work with IK Support. But I do have a related question, out of curiosity... Are your upper channels Hi-Z/Instrument input or are you using a proper DI like Z-TONE DI or similar? If not, those non-Hi-Z/Instrument inputs are not going to be optimal for getting the best signal into AmpliTube 5. For example, before I had Z-TONE DI and Buffer Boost at my disposal, on my MR816 8-channel interface I would never ever even consider using anything but input 1 or 2 as those are typically the only Hi-Z/Instrument inputs on almost any audio interface.

Just curious. If there's a problem with higher channel inputs I'm sure the team will resolve it but I also want to make sure everybody is getting proper signal into AmpliTube 5 for best results.

[livesforrap]

I don't know about the various makes and models but support told me an update is eminent. Hope it's ok to say that.

[Peter_IK]

Yes, that's ok. Just don't know precisely when fixes are being released. But they're working VERY hard.

But I still want to make sure everybody is using Hi-Z/Instrument inputs or the proper gear to get the proper/best signal in

[livesforrap]

My babyface pro has to be 3 for hi z and 1/2 are XLR only so I have no way of testing if those inputs work.

[Peter_IK]

My babyface pro has to be 3 for hi z and 1/2 are XLR only so I have no way of testing if those inputs work.

Just get this little bad boy and enjoy.

[livesforrap]

Shameless plug! RME used to be known for superior drivers, not sure if that is the case these days (It's been YEARS since I've had mine, never think about getting something new)

[Peter_IK]

Shameless plug! RME used to be known for superior drivers, not sure if that is the case these days (It's been YEARS since I've had mine, never think about getting something new)

It's not an audio interface. It would work with your favorite interface (I, for example, will be very unhappy to give up my three daisychained Steinberg MR816 interfaces so I also use the gear I proposed). Just click the link...

[mschartier]

** UPDATE

Confirmed fixed for me w/version 5.0.1

Thanks!

[DarkStar]

Good oh

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