Hello from Canada. My order arrived yesterday for the AXE IO Solo interface. I initially encountered 2 problems, 1 of which I have solved thanks to other posts on this forum, Initially when plugging the USB cable directly from the hardware into my laptop USB port, the interface did not fully power on. The front panel lights would briefly flicker, but the red USD indicator light would not go on. I now have the USB cable from the interface going to a USB 2.0 hub, which in turn is connected to the USB port on the laptop. The red USB light is now lit as expected on the interface panel.
However, despite multiple installations of the AXE IO Solo control panel and drivers, there is an issue with the driver. I am running Windows 10 Home on a brand new laptop. When I check for the AXE device under Windows "Devices and Printers" the AXE IO Solo appears as an Unspecified device. Checking on the device properties, it lists Device Type as "IK Multimedia USB Audio Devices" and shows the messages "This device cannot start. (Code 10)" and "Device USB\VID_1963&PID_006E\0100788 requires further installation." The Driver Date is specified as 2020-07-14.
I ran the installation after first installing the IK Product Manager. I did notice under the available downloads for the AXE IO Solo hardware, there is a Software as well as a Drivers download. But they both download a zip file of the same name and size and I get the same result whichever I run for the install. The zip file name is "AXE_IO_SOLO_Control_Software_(Ver.1.0.0)".
My Windows 10 Home version is 20H2 and the OS build is 19042.685. If anyone has done a recent installation on Windows 10, are they able to verify the driver date of 2020-07-14?
Any help is much appreciated. Cheers.
