As this is primarily a user to user forum, someone-else may chime in. Meanwhile, the best thing to do is
check the FAQs, via here. If they do not resolve the issue, there is a link at the top to the Technical Support form, for some one to one guidance. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.
And, to help others who run into a similar problem, please let us know what you did. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances.