AXE I/O doesn't work switching applications. [Resolved]

[Pinthar]

Hello. First let me say this device is amazing, but I am having problems with it. Let me explain. If I turn on my computer and play YouTube, everything goes well; However if I switch to SoundCloud, or even the other videos from web sites, including the IK Multimedia web site, I get no sound, and the videos freeze. Youtube is saying restart my device. Why would my AXE I/O shut down my browser music sites. What's the problems. I have the latest firmware, etc. It also happens when I start my DAW. The drivers are finicky, and this slows down my production time. great piece of equipment that has faulty drivers.

[marcoskleine]

I had similar problem, it ended going on sound properties and switch to 48khz/ 24bits.

[Pinthar]

Yeah, me too, but still the problem persists.

[DarkStar]

Only a guess ... YouTube is keeping the connection to the AXE I/O driver, so other applications cannot access it.

As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, for a definitive answer, the best thing for you both to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem, but without directly quoting any correspondence from Support.

[marcoskleine]

Yeah, me too, but still the problem persists.

The Box, "allow apps to take control of this device" is checked? If not try to check it and see what happens.

[Pinthar]

Yeah, great idea. The box, when checked, only allows the audio interface's ASIO driver to be used by my DAW. No other apps will play sound. If I deselect the box, then I can play other apps along with my DAW. In other words, I can play a backing track on YouTube, and play along with it using my DAW. This is where I am having problems because sometimes the apps work, and other times they hang up and I have to restart my browser. You'd think they'd have all this figured out by now. Anyhow, if I never turn off the device, I don't have problems. At least for now...but that might change in an hour.

[Pinthar]

SOLVED !!! IK Doesn't like USB 3.0. Plugged into USB 2.0 everything fine now. No issues so far.

[DarkStar]

I am glad that you have resolved that problem.

To help other users, please report the problem to Technical Support, via here. There is a link at the top to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

[Peter_IK]

Weird, must be specific to certain motherboards/chipsets/etc. I have two of them plugged into USB3 ports with zero issues.

[Pinthar]

Weird, must be specific to certain motherboards/chipsets/etc. I have two of them plugged into USB3 ports with zero issues.

Yeah, you'de think it would work with my MOBO (Micro-Star International Co., Ltd. X470 GAMING PRO (MS-7B79) 1.0) Which is a pretty solid board. Confused why the USB 3.0 doesn't work with mine, but does with others, such as yours. Who gives a **** anyhow, as long as it's working and I can make the best of it. I agree, this thing changes everything. It's really good sounding.

[DarkStar]

Please let Support know so that they can investigate.

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