Vocalive crashes at startup

[JeffreyLewis]

Just purchased Vocalive. It's crashing on start up.

iPone XS iOS 14

Put in a support ticket 3 days ago and no response as yet.

Checked https://www.apprview.com/music/vocalive-for-ipad/ and full of people saying it crashes.

Support staff: Why don't they fix it or remove. Please advise or refund if you can't get it working.

Jeff

[JeffreyLewis]

Update:

VocaLive App started working this morning.WEIRD

I tried with reboot yesterday and it would not load. This morning it worked. Did a reboot and still worked.I’ll monitor for next couple of days and see how it goes.

p.s. Does IK MultiMedia staff actively monitor this site/threads? I ask as it appears support staff answers pre-sales questions but not support questions. Or that's the ways it appears to me from checking threads.So don't want to be wasting my time posting here from support if they are ignoring posts.

Jeff

[Peter_IK]

This forum is not actively monitored by support staff. It is for user-to-user discussion and moderators and admins are not able to provide technical support but will offer any advice, tips, etc that they can (be it pre- or post-sale).

Note that the forum rules linked at the top of each page here starts with:

This forum is not intended for direct company technical support. For support requests, please visit the IK Multimedia web site.

IK Support will definitely assist you with your ticket, but you may want to reply to the email notification you received and let them know VocaLive is working for you but you're going to keep an eye to see if there are any more issues.