UNO Drum not recognised as USB-MIDI Device

[autodafe]

I have bought a UNO Drum (already have a UNO Synth)
It works OK, I connected to a USB port on my Mac (using a powered USB-HUB). It lights up and works, but my Mac only "sees" it as a USB-MIDI devices, but it is always greyed out (disconnected) so I cannot send MIDI using its native USB port.
Any hint on that?

[DarkStar]

That's odd. Can you try it on a direct USB port. Could the Hub be running out of power?

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As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem.

[autodafe]

Thanks for your reply and sorry for not replying myself...
I solved it. I replaced the cable that was shipped with the UNO, tried another cable connected to the same USB powered HUB, and then it worked...(i had to replace 3 differnet cables, probably just "phine chargers" style)