Static coming thru headphone output of AXE I/O

[miketchurch@yahoo.com]

I am running my AXE I/O and Amplitube thru my Dell Laptop. I use the headphone output of the AXE I/O to listen and learn songs from Youtube, Itunes and such. For some reason and out of nowhere, I started getting static thru the headphones. It doesn't seem that prominent on the guitar alone. But it definitely gets worse when I play a song from Itunes thru the computer It came out of nowhere. I checked all the levels on the software and all seems fine.

Any help would be appreciated. Thanks.

[dlgebert]

I am running my AXE I/O and Amplitube thru my Dell Laptop.

From your post, I'm assuming that you are using the standalone version of Amplitube 4 using Windows.

When using your AXE I/O, make sure you are not using the ASIO4ALL driver. IKM has their own driver that you must use and should be located in your user area under the AXE I/O product.

Our driver is not MME/DirectX it is an official ASIO driver. You should make sure you install the AXE I/O drivers & control panel from your IK User Area and use those drivers.

Also, when using Amplitube 4, make sure your AXE I/O is your input and output device. Don't use multiple devices in the Amplitube 4 standalone program, or in any DAW. This will introduce timing issues and cause snapping and popping. The device name should be exposed to Windows as a USB device named "AXE IO" "2 ins / 6 outs".

Below are links from IKM that should help getting your AXE I/O and Amplitube 4 working properly together with Windows, YouTube, etc. Ignore the parts that mention "ASIO4ALL", since that is for non-AXE I/O products.

For AXE I/O users, make sure to read the FAQ on getting started here:

https://www.ikmultimedia.com/faq/?id=1276

AmpliTube users can find a guide for using YouTube, Spotify or other streaming services.

https://www.ikmultimedia.com/faq/?id=1236

https://www.ikmultimedia.com/faq/index.php?category=13&topic=axe-io

Dave

[miketchurch@yahoo.com]

Thanks so much. I will try these and report back