Peter_IK wrote:IK's social channels are run by a completely separate team (who aren't support personnel so they will be able to give basic suggestions but not deeper and/or back-and-forth support-level replies.
Thanks Peter.
I was looking for an acknowledgement to know that my ticket is still under process and maybe be provided a tentative time frame for resolution (beyond the usual 24-48 hours, which won't be applicable these days). My last ticket concerns a recent order and I am unable to take any action on the purchased license until I hear back from Support.
Another reason I got a little concerned, and wrote here on the forum, is because for some reason my email address associated with this user account never gets any newsletters from Ik Multimedia. I keep missing out on announcements and often learn about them on third-part websites that I might happen to visit.
I have tried resubscribing to the newsletter several times but it does not seem to work. I've also verified that IK Multimedia's email ids are part of the safe sender list. So I was also trying to ascertain if I might have missed any response from support on account of this bug.
I didn't mean to rush support in any way since I realise that the ground situation in Italy is critical right now. My apologies if my post here came across otherwise.