Hello and welcome to the forum.
I am sorry to hear about the problem you are running into. But without any details we would only be guessing and could take you off in the wrong direction.
As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is raise a
Support Ticket, here with full details specific of the problem for some one to one investigation and help (US (East Coast) Business hours, generally). Response time is usually within 2 working days, but in the current circumstances please cut them some slack.
[#] But please remember that the same symptoms do not necessarily mean the same problem.