iRIG Pro I/O not working on iPhone XR since ios 13.3.1

[jonz80]

Is anyone facing the same issue as I am. My iRig Pro I/O has stopped working on my iPhone XR with the latest iOS firmware 13.3.1.

I've tested it with Amplitube CS, GarageBand and the normal Spotify, etc. I will get sound for a short while about 3-5 secs and it will cut in and out during that time. After that i get no sound at all, iRIG Pro I/O will show the flashing Blue light.

The iRig works perfectly on my Windows laptop. I have actually raised a ticket with IK but i've yet to receive a reply on it Support Ticket #4283301

Regards,
Jon

[Peter_IK]

Someone should be reaching out on your ticket soon, if not already. Thank you.

[Marta1984]

Hi Jonz, I have the same problem.

When I connect the irig pro to my iphone 7 plus on Ios 13.3.3 , irig and iphone works and records video for a couple of seconds, than the indicators turns blue and it stops recording sound.

Have you heard how to solve this problem?

[Peter_IK]

Hi Jonz, I have the same problem.

When I connect the irig pro to my iphone 7 plus on Ios 13.3.3 , irig and iphone works and records video for a couple of seconds, than the indicators turns blue and it stops recording sound.

Have you heard how to solve this problem?

Sorry to hear but I do not know what would cause that issue for you. Please open a ticket with IK Support for official and direct technical support and I'm sure they'll sort it out for you.

[ovuncdan]

Hi there,

Same phone (iphone XR) and same issue. After the latest update, iRig Pro stopped working. When I connect it, there no sound or anything. Just the blue light is on, that's all. Any solution?

[Peter_IK]

Hi there,

Same phone (iphone XR) and same issue. After the latest update, iRig Pro stopped working. When I connect it, there no sound or anything. Just the blue light is on, that's all. Any solution?

Please report your issue to the tech support team so they can troubleshoot directly with you. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.

[sopransaxofon]

Hi
I have the exact same problem with my iRig Pro I/O. The sound flicker in 3-5 seconds the the lights turns blue and the sound is gone.
Started with upgrading to iOS 13. Works great on windows pc.
Is there anyone that have got help from ikmultimediz support on this issue?
//Andreas

[Peter_IK]

Hi
I have the exact same problem with my iRig Pro I/O. The sound flicker in 3-5 seconds the the lights turns blue and the sound is gone.
Started with upgrading to iOS 13. Works great on windows pc.
Is there anyone that have got help from ikmultimediz support on this issue?
//Andreas

Since many times what might appear to be the exact same problem ends up not being caused by the same exact thing, I'd recommend working directly with IK Support at http://www.ikmultimedia.com/contact-support so they can assist you directly with your issue. Thank you.

[Mohdhaziezi]

I have same problem too..can you assist how to fix it?

[Peter_IK]

Hi
I have the exact same problem with my iRig Pro I/O. The sound flicker in 3-5 seconds the the lights turns blue and the sound is gone.
Started with upgrading to iOS 13. Works great on windows pc.
Is there anyone that have got help from ikmultimediz support on this issue?
//Andreas

Since many times what might appear to be the exact same problem ends up not being caused by the same exact thing, I'd recommend working directly with IK Support at http://www.ikmultimedia.com/contact-support so they can assist you directly with your issue. Thank you.