Keys I/O 49 and Logic - Control Surface Issues

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Keys I/O 49 and Logic - Control Surface Issues

Postby centersj » Fri Dec 10, 2021 3:27 pm

My data:

macOS Mojave 10.14.6
Logic Pro X 10.5.1
iRig Keys I/O 49 (proprietary cable -> USB 2.0)
Firmware Version: Most recent
Previous Support Ticket #7613071 (did not provide a solution, May 2021)

Issue: Since the most recent firmware version, my keyboard is not functioning in Logic Pro X. I've noticed that when I first load Logic, a control surface is automatically inserted into Logic. When I disable all control surfaces, the keyboard partially works (key, pitch, mod, oct and transport keys). However, my other control surfaces are also disabled so this is not a viable workaround.

In my troubleshooting steps, I've completely deleted all control surfaces in Logic and started a blank project with only a new software instrument track. Again, the keyboard automatically loads a new control surface into Logic at startup and renders the keyboard inoperable. Also again, when I disable the control surface, the keyboard partially works.

The default control surface in the keyboard firmware obviously has a bug somewhere, but I'm not sure which setting in the control surface needs correcting.

Please provide any assistance you can! Thank you in advance!
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Re: Keys I/O 49 and Logic - Control Surface Issues

Postby centersj » Tue Dec 28, 2021 6:40 pm

Anyone have any advice?
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Re: Keys I/O 49 and Logic - Control Surface Issues

Postby Peter_IK » Tue Dec 28, 2021 8:40 pm

Since no users have chimed in, I'd continue to request support by replying to your existing ticket.
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Re: Keys I/O 49 and Logic - Control Surface Issues

Postby centersj » Thu Dec 30, 2021 7:09 pm

Peter_IK wrote:Since no users have chimed in, I'd continue to request support by replying to your existing ticket.


Thank you, I have. Still so solution or response to my last email.
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Re: Keys I/O 49 and Logic - Control Surface Issues

Postby ArjanBakermans82 » Thu Apr 07, 2022 7:07 pm

I'm having the same problem. Is there any solution for it?
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Re: Keys I/O 49 and Logic - Control Surface Issues

Postby centersj » Thu Apr 07, 2022 7:11 pm

I changed the midi channel to two in the keyboard directly. That seems to have partially resolved my issue. I suspect there was a midi channel conflict somewhere.
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Re: Keys I/O 49 and Logic - Control Surface Issues

Postby ArjanBakermans82 » Thu Apr 07, 2022 7:18 pm

Thanks!! It works!!
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Re: Keys I/O 49 and Logic - Control Surface Issues

Postby shankiphonic » Thu May 26, 2022 5:18 pm

I'm going to have to try this tonight.
I'm using the rig keys I/0 25 with iOS.
Midi learn works like a charm for everything EXCEPT the transport buttons. specifically I'm mapping to Koala Sampler, not logic... so related, but not exactly the same.
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Re: Keys I/O 49 and Logic - Control Surface Issues

Postby pju75100 » Wed Jun 22, 2022 10:18 pm

Were you able to run the latest Firmware updater "iRig Keys I/O Firmware Updater (v.1.0.11) Ver. 1.0.10 Released on 2020-04-30"? I just unpacked my unit and cannot get the control surface features to work at all with GarageBand (macOS 12.4 M1 Chip), also the firmware updater fails at 5% as per this thread viewtopic.php?f=9&t=28246&start=30
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Re: Keys I/O 49 and Logic - Control Surface Issues

Postby AGVradio » Mon Oct 02, 2023 6:04 pm

pju75100 wrote:Were you able to run the latest Firmware updater "iRig Keys I/O Firmware Updater (v.1.0.11) Ver. 1.0.10 Released on 2020-04-30"? I just unpacked my unit and cannot get the control surface features to work at all with GarageBand (macOS 12.4 M1 Chip), also the firmware updater fails at 5% as per this thread viewtopic.php?f=9&t=28246&start=30" onclick="window.open(this.href);return false;


Were you able to find a solution for this?. I am having a similar problem with a laptop and my iRig Keys 49 I/O: it does not update and stops working after a while, needing a reconnection

Thanks!

Jose
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